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I’m a dedicated and goal-driven individual with a solid background in customer support and call handling. I’m looking to join a company that values great service and teamwork, where I can continue to grow and contribute positively to the team.…

Jona Fresnido

Affiliate Marketer, Content Designer, Writer, +4

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I’m a dedicated and goal-driven individual with a solid background in customer support and call handling. I’m looking to join a company that values great service and teamwork, where I can continue to grow and contribute positively to the team.…

Available to hire

I’m a dedicated and goal-driven individual with a solid background in customer support and call handling.
I’m looking to join a company that values great service and teamwork, where I can continue to grow and contribute positively to the team.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Tagalog

Advanced

Work Experience

Customer Service Representative at Qwest BPO Inc

December 31, 2022 - September 27, 2025

Handled inbound/outbound calls, guided customers on securing accounts and personal information; reviewed accounts to detect fraud across payment channels; analyzed documents and created reports with findings and recommendations.

Fraud Support & Investigator (Financial Account) at Task Us Fort Excellence Inc

January 1, 2022 - Present

Investigated client fraud claims promptly and objectively; handled calls; maintained attention to detail while multitasking across tasks; reviewed accounts to detect fraud across payment channels; generated reports with findings and recommendations.