I am an Insurance Operations & Virtual Assistant professional with 3+ years of hands-on experience supporting Canadian commercial and personal lines insurance agencies. I am highly skilled in Applied Epic and EZLynx, AMS360, and Agency Zoom, with a proven ability to manage end-to-end policy servicing, high-volume workflows, and shared mailbox management. I have handled renewals, endorsements, new business, cancellations, rewrites, and COIs, while ensuring accuracy and compliance. I have demonstrated leadership, managing a team of 4 virtual assistants, resolving operational issues, and clearing a 6-month backlog to restore efficient workflow balance. I am a strong problem-solver with excellent organizational skills and effective communication with producers, underwriters, and carriers. I thrive in fast-paced environments and support tax, commercial, and personal lines insurance operations. I am eager to continue leveraging my virtual operations experience to optimize processes, drive SLA performance, and support cross-market insurance teams with accuracy and proactive service.…I am an Insurance Operations & Virtual Assistant professional with 3+ years of hands-on experience supporting Canadian commercial and personal lines insurance agencies. I am highly skilled in Applied Epic and EZLynx, AMS360, and Agency Zoom, with a proven ability to manage end-to-end policy servicing, high-volume workflows, and shared mailbox management. I have handled renewals, endorsements, new business, cancellations, rewrites, and COIs, while ensuring accuracy and compliance. I have demonstrated leadership, managing a team of 4 virtual assistants, resolving operational issues, and clearing a 6-month backlog to restore efficient workflow balance. I am a strong problem-solver with excellent organizational skills and effective communication with producers, underwriters, and carriers. I thrive in fast-paced environments and support tax, commercial, and personal lines insurance operations. I am eager to continue leveraging my virtual operations experience to optimize processes, drive SLA performance, and support cross-market insurance teams with accuracy and proactive service.WWWW…