Joseph Lankford

Led the development of two Claims Management systems with a scalable microservices architecture using C#, .NET Core 6, Entity Framework Core, MS SQL, Angular, and Azure. Delivered automated auto insurance policy quotes to users. Directed the development of 5+ front-end applications using Angular 14 and Kendo UI, improving accessibility for 1,200+ weekly users in underwriting, onboarding, and policy servicing workflows. Optimized data retrieval by 25% using complex T-SQL queries and stored procedures on Microsoft SQL Server. Implemented Azure Active Directory, OAuth 2.0, and JWT for secure authentication and authorization across apps. Implemented 30+ REST APIs for policy administration and HL7 integrations; automated reminders via email and SMS; calendar integrations. Led unit and functional testing with NUnit and Cypress; consolidated monitoring with Azure Monitor and Grafana; streamlined CI/CD via Azure DevOps and Jenkins. Managed a team of 6 developers in an Agile/Scrum environment.

Led end-to-end delivery of customer-facing features, coordinating scope, sequencing, and launch readiness across stakeholders. Implemented and maintained third-party API integrations and webhook-driven workflows with retries and observability for production operations. Designed and executed data import/backfill processes (mapping, validation, deduplication), reducing manual effort and improving data quality. Built internal admin tooling for records and content management, enabling faster support and safer production changes. Owned production hardening: performance tuning, error handling, monitoring, and incident response to improve stability during high-traffic periods.

Led end-to-end updates to user-facing web experiences, prioritized UI consistency, navigation clarity, and regression-free releases within an existing product structure. Owned end-to-end updates from requirements through deployment, coordinating changes across front-end and back-end to keep published outputs stable and predictable. Improved maintainability by standardizing workflows, tightening review practices, and documenting repeatable steps for updates and releases. Diagnosed and resolved production issues through careful repro and targeted fixes to protect the overall user experience.