Customer Experience Analyst and Knowledge Administrator at Unity Technologies

Supported multiple components of Unity’s product base (Asset Store, DevOps, SpeedTree) to high standards, wrote and proofed support documentation, acted as sole EMEA knowledge base administrator, rebuilt QA processes, monitored Community and Forums, delivered knowledge training seminars, assisted AI bot development and Help Centre redesign, and served as a Mental Health Aider.

Writer, Co-founder and Marketing Lead at The Long & Short Of It Productions Ltd.

Co-founded a self-funded amateur dramatics theatre company; wrote in-house scripts and directed stage plays; managed social media, marketing copy and maintained the company voice.

Copywriter & Support Engineer (previously Services Coordinator) at dataJAR

Copywriter and Support Engineer focusing on customer-facing copy and documentation; previously Services Coordinator.

Genius at Apple Retail at Apple

Genius, Specialist, Technical Specialist & Technical Expert; provided customer-facing technical support and guidance in a high-profile retail environment.

Customer Experience Analyst and Knowledge Administrator at Unity Technologies

Support across Unity’s product base (Unity Asset Store, DevOps, SpeedTree, and more) to a world-class standard. Write and proof support documentation; serve as the sole EMEA knowledge base administrator; rebuild knowledge QA processes from scratch; monitor Community and Forums pages; craft and host knowledge training seminars for employees; assist AI bot development and Help Centre redesign; act as a Mental Health Aider for colleagues; and contribute to various cross-functional initiatives.

Writer, Co-founder and Marketing Lead at The Long & Short Of It Productions Ltd.

Co-founded a self-funded amateur theatre company. In-house writer and director for stage plays, developing engaging narratives while cultivating a production environment open to all experience levels. Responsible for social media management, marketing documentation, and maintaining the company’s voice across materials.

Copywriter & Support Engineer at dataJAR

Wrote and refined customer-facing content and technical documentation; provided multi-disciplinary support engineering, contributing to customer success and product knowledge resources.

Genius at Apple

Retail specialist providing expert customer service, technical assistance, and product guidance across Apple’s lineup; roles included Specialist, Technical Specialist and Technical Expert during tenure.

Customer Experience Analyst and Knowledge Administrator at Unity Technologies, Brighton

Key contributor to Unity’s support team across multiple product components; writes and proofs support documentation; sole EMEA knowledge base administrator; rebuilds knowledge QA processes; monitors Community and Forums pages; crafts and hosts knowledge training seminars; assists AI bot development; aids Help Centre redesign; acts as Mental Health Aider for colleagues.

Writer, Co-founder and Marketing Lead at The Long & Short Of It Productions Ltd.

Co-founded a self-funded amateur theatre company; as in-house writer and director, creates stage plays and fosters a production environment; solely manages social media presence, writes marketing documentation and maintains the company voice.

Copywriter & Support Engineer at dataJAR, Brighton

Provided copywriting support and technical assistance; previously Services Coordinator; supported customer communications and product support.

Genius at Apple Retail, Brighton

Genius at Apple Retail across roles including Specialist, Technical Specialist and Technical Expert; delivered technical support and customer service.

Customer Experience Analyst and Knowledge Administrator at Unity Technologies

Key player on the support team, supporting Unity’s product base (Unity Asset Store, DevOps, SpeedTree and more) to a world-class standard; provide top-quality customer support across multiple disciplines; write and proof support documentation; sole EMEA knowledge base administrator; rebuild knowledge and QA processes; monitor Community and Forums; craft and host knowledge training seminars; assist AI bot development; contribute to Help Centre redesign; Mental Health Aider for colleagues.

Writer, Co-founder and Marketing Lead at The Long & Short Of It Productions Ltd.

Co-founded a self-funded amateur dramatics theatre company; in-house writer and director; shaped engaging, entertaining work and a production environment; responsible for social media, marketing documentation and preserving the company voice.

Copywriter & Support Engineer (previously Services Coordinator) at dataJAR, Brighton

Copywriting and customer support engineer; previously Services Coordinator, delivering high-quality support and written materials.