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As a proficient Field Service Technician, I possess extensive expertise in installation, repair, maintenance, and customer support. I consistently demonstrate meticulous attention to detail and excel in exceeding client expectations. I am well-versed in troubleshooting networking equipment, digital printers, point-of-sale systems, and CCTV equipment, backed by a proven track record of reliability, integrity, and a 96% overall customer satisfaction rate. I also have a strong background in graphic design and marketing, collaborating closely with clients to understand their needs and deliver exceptional support. Utilizing various tools such as Adobe Creative Cloud, I create visually compelling content and marketing collateral that effectively represent brand identity. My combination of technical and creative skills allows me to provide comprehensive services with outstanding results.…As a proficient Field Service Technician, I possess extensive expertise in installation, repair, maintenance, and customer support. I consistently demonstrate meticulous attention to detail and excel in exceeding client expectations. I am well-versed in troubleshooting networking equipment, digital printers, point-of-sale systems, and CCTV equipment, backed by a proven track record of reliability, integrity, and a 96% overall customer satisfaction rate. I also have a strong background in graphic design and marketing, collaborating closely with clients to understand their needs and deliver exceptional support. Utilizing various tools such as Adobe Creative Cloud, I create visually compelling content and marketing collateral that effectively represent brand identity. My combination of technical and creative skills allows me to provide comprehensive services with outstanding results.

Jessica Rae Stout

Designer, Graphic Designer, Content Creator, +2

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As a proficient Field Service Technician, I possess extensive expertise in installation, repair, maintenance, and customer support. I consistently demonstrate meticulous attention to detail and excel in exceeding client expectations. I am well-versed in troubleshooting networking equipment, digital printers, point-of-sale systems, and CCTV equipment, backed by a proven track record of reliability, integrity, and a 96% overall customer satisfaction rate. I also have a strong background in graphic design and marketing, collaborating closely with clients to understand their needs and deliver exceptional support. Utilizing various tools such as Adobe Creative Cloud, I create visually compelling content and marketing collateral that effectively represent brand identity. My combination of technical and creative skills allows me to provide comprehensive services with outstanding results.…As a proficient Field Service Technician, I possess extensive expertise in installation, repair, maintenance, and customer support. I consistently demonstrate meticulous attention to detail and excel in exceeding client expectations. I am well-versed in troubleshooting networking equipment, digital printers, point-of-sale systems, and CCTV equipment, backed by a proven track record of reliability, integrity, and a 96% overall customer satisfaction rate. I also have a strong background in graphic design and marketing, collaborating closely with clients to understand their needs and deliver exceptional support. Utilizing various tools such as Adobe Creative Cloud, I create visually compelling content and marketing collateral that effectively represent brand identity. My combination of technical and creative skills allows me to provide comprehensive services with outstanding results.

Available to hire

As a proficient Field Service Technician, I possess extensive expertise in installation, repair, maintenance, and customer support. I consistently demonstrate meticulous attention to detail and excel in exceeding client expectations. I am well-versed in troubleshooting networking equipment, digital printers, point-of-sale systems, and CCTV equipment, backed by a proven track record of reliability, integrity, and a 96% overall customer satisfaction rate.

I also have a strong background in graphic design and marketing, collaborating closely with clients to understand their needs and deliver exceptional support. Utilizing various tools such as Adobe Creative Cloud, I create visually compelling content and marketing collateral that effectively represent brand identity. My combination of technical and creative skills allows me to provide comprehensive services with outstanding results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

IT Field Service Technician at Independent Contractor

January 1, 2022 - Present

Responsible for maintaining and repairing technical equipment to ensure seamless operations. Meticulously review technical documentation to complete maintenance and repair tasks. Demonstrate expertise in dismantling equipment to address and replace defective components. Possess strong troubleshooting skills to alleviate network issues. Proficient in using various equipment and tools for testing, maintenance, repairs, and installations. Engage with networking systems, point-of-sale systems, and CCTV systems. Conduct thorough inspections, installations, updates, routine maintenance, and repairs for optimal performance and reliability.

Graphic Designer and Press Operator at Alphagraphics

December 31, 2019 - August 8, 2025

Drove operational improvements resulting in savings and improved profit margins. Resolved potential printing problems, improved operations, and provided exceptional client support. Developed team communications and information for team meetings. Oversaw product design, print design, and marketing collateral from concept to completion.

Press Operator, Bindery Operator, Graphic Designer, Mailing Supervisor at Midwest Envelope

December 31, 2017 - August 8, 2025

Partnered with clients to understand their needs and provide exceptional support. Monitored social media and online platforms to stay updated on industry trends. Enhanced customer satisfaction by addressing potential printing and branding challenges. Captivated social media audiences by creating visually striking content for clients and brands. Worked alongside marketers to produce high-quality advertisements aligned with brand identity. Utilized Adobe Creative Cloud to create product mockups and prototype designs. Crafted engaging and cohesive graphic designs for various marketing purposes. Developed marketing materials including written content, graphic design, digital posts, and videos.

Marketing Graphic Designer & IT Services at J-Rae Services

January 1, 2016 - Present

Collaborated with clients to understand their needs and provided exceptional support. Monitored social media and online platforms to identify industry trends. Enhanced customer satisfaction by addressing potential print and branding challenges. Engaged social media audiences by creating visually compelling content for clients and brands. Partnered with marketers to produce high-quality advertisements aligned with brand identity. Utilized Adobe Creative Cloud to create product mockups and prototyped designs. Developed attractive and cohesive graphic designs for various marketing applications. Crafted diverse marketing content including written copy, graphic design, digital posts, and video materials.