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The best interfaces are the ones users don't notice. They just get the job done. I’ve spent 16+ years designing products that disappear into the user’s workflow, delivering systems that feel intuitive and reliable. I work best when I’m in the room with engineers and PMs—not handing over a Figma file at the end of a sprint. In the last couple of years, I’ve been focused on AI-native product design—figuring out where AI should act, where humans must stay in control, and how the interface earns trust in both directions. It’s some of the most interesting UX work happening today, and it’s where I’m directing a lot of my energy.…The best interfaces are the ones users don't notice. They just get the job done. I’ve spent 16+ years designing products that disappear into the user’s workflow, delivering systems that feel intuitive and reliable. I work best when I’m in the room with engineers and PMs—not handing over a Figma file at the end of a sprint. In the last couple of years, I’ve been focused on AI-native product design—figuring out where AI should act, where humans must stay in control, and how the interface earns trust in both directions. It’s some of the most interesting UX work happening today, and it’s where I’m directing a lot of my energy.

Justin Hevey

AI Strategy Consultant, App Designer, Designer, +7

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The best interfaces are the ones users don't notice. They just get the job done. I’ve spent 16+ years designing products that disappear into the user’s workflow, delivering systems that feel intuitive and reliable. I work best when I’m in the room with engineers and PMs—not handing over a Figma file at the end of a sprint. In the last couple of years, I’ve been focused on AI-native product design—figuring out where AI should act, where humans must stay in control, and how the interface earns trust in both directions. It’s some of the most interesting UX work happening today, and it’s where I’m directing a lot of my energy.…The best interfaces are the ones users don't notice. They just get the job done. I’ve spent 16+ years designing products that disappear into the user’s workflow, delivering systems that feel intuitive and reliable. I work best when I’m in the room with engineers and PMs—not handing over a Figma file at the end of a sprint. In the last couple of years, I’ve been focused on AI-native product design—figuring out where AI should act, where humans must stay in control, and how the interface earns trust in both directions. It’s some of the most interesting UX work happening today, and it’s where I’m directing a lot of my energy.

Available to hire

The best interfaces are the ones users don’t notice. They just get the job done. I’ve spent 16+ years designing products that disappear into the user’s workflow, delivering systems that feel intuitive and reliable.

I work best when I’m in the room with engineers and PMs—not handing over a Figma file at the end of a sprint. In the last couple of years, I’ve been focused on AI-native product design—figuring out where AI should act, where humans must stay in control, and how the interface earns trust in both directions. It’s some of the most interesting UX work happening today, and it’s where I’m directing a lot of my energy.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Freelance Product Designer at Self-employed

January 1, 2024 - Present

Recent client work centers on AI-native product design—designing systems where AI handles complexity and humans handle judgment. Led end-to-end journey mapping and redesigned critical flows for UrbnSurf (member & booking experience), including checkout and onboarding; collaborated directly with product and engineering through build and QA to produce production-ready UI in Figma. Outcomes: 20% conversion uplift; 13% reduction in cart abandonment; 31% faster checkout.

Senior Digital Product Designer at McKinsey & Company

January 1, 2017 - January 1, 2024

Led AI-native product design across engagements including Digital Wallet Redesign for a major Indonesian conglomerate, a blending-optimisation tool for mining, and an AI-enabled risk platform. Applied double-diamond framework, conducted 30+ participant research, synthesized insights into CVP and design principles, developed 50+ concepts, co-led client workshops, produced production-ready UI and a design system, and mentored the internal design team. Outcomes: >1M users and a shift in client leadership’s view of design’s role.

Senior Experience Designer / Associate Experience Design Director at Isobar

January 1, 2013 - January 1, 2017

Led experience design across multiple engagements (FTA Catch-Up TV, Women's Wealth Platform, Pathology Results App). Designed end-to-end experiences, IA and interaction patterns; produced production-ready UI and prototypes in Figma; mentored junior designers and collaborated with delivery teams.

Senior UX Designer at Mogeneration (OOMPHQ)

January 1, 2010 - January 1, 2011

Solo designer on a complex operational product, coordinating with data scientists, analysts, logistics teams, and planners. Conducted research, designed IA and system architecture, built wireframes and prototypes in Figma, crafted data-visualisation features, and delivered production-ready UI with end-to-end testing; documented components for a design system. Outcome: 3% uplift in operational efficiency; established a single source of truth for planning.

Senior UX Designer at Telstra

January 1, 2007 - January 1, 2010

Led UX design for enterprise and mobile experiences; ran concept sprints with clinicians to understand workflow; delivered fit-for-purpose mobile solutions for pathology contexts.

UI Designer – Mobile at Hutchison Telecoms (3 Mobile)

January 1, 2005 - January 1, 2007

Designed mobile UI and interaction patterns for 3 Mobile; produced wireframes and production-ready UI in collaboration with engineering teams.