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I'm Jules Palatino, a dedicated IT professional with 5+ years of hands-on experience across Windows Server administration, Azure resources, virtualization (Hyper-V, ESXi), and multi-platform backup solutions. I thrive on patching, log analysis, and remediation across servers and endpoints to maintain system integrity and compliance. I enjoy collaborating with vendors, streamlining incident response, and improving environments through careful documentation and proactive problem solving. In fast-paced settings, I lead with a practical, friendly approach: I troubleshoot complex infrastructure issues, drive upgrades and maintenance, and ensure uptime while keeping stakeholders informed. I’m committed to continuous learning and applying best practices to deliver reliable IT services and secure configurations.…I'm Jules Palatino, a dedicated IT professional with 5+ years of hands-on experience across Windows Server administration, Azure resources, virtualization (Hyper-V, ESXi), and multi-platform backup solutions. I thrive on patching, log analysis, and remediation across servers and endpoints to maintain system integrity and compliance. I enjoy collaborating with vendors, streamlining incident response, and improving environments through careful documentation and proactive problem solving. In fast-paced settings, I lead with a practical, friendly approach: I troubleshoot complex infrastructure issues, drive upgrades and maintenance, and ensure uptime while keeping stakeholders informed. I’m committed to continuous learning and applying best practices to deliver reliable IT services and secure configurations.

Jules Palatino

Cloud Developer, Web Developer, Architect

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I'm Jules Palatino, a dedicated IT professional with 5+ years of hands-on experience across Windows Server administration, Azure resources, virtualization (Hyper-V, ESXi), and multi-platform backup solutions. I thrive on patching, log analysis, and remediation across servers and endpoints to maintain system integrity and compliance. I enjoy collaborating with vendors, streamlining incident response, and improving environments through careful documentation and proactive problem solving. In fast-paced settings, I lead with a practical, friendly approach: I troubleshoot complex infrastructure issues, drive upgrades and maintenance, and ensure uptime while keeping stakeholders informed. I’m committed to continuous learning and applying best practices to deliver reliable IT services and secure configurations.…I'm Jules Palatino, a dedicated IT professional with 5+ years of hands-on experience across Windows Server administration, Azure resources, virtualization (Hyper-V, ESXi), and multi-platform backup solutions. I thrive on patching, log analysis, and remediation across servers and endpoints to maintain system integrity and compliance. I enjoy collaborating with vendors, streamlining incident response, and improving environments through careful documentation and proactive problem solving. In fast-paced settings, I lead with a practical, friendly approach: I troubleshoot complex infrastructure issues, drive upgrades and maintenance, and ensure uptime while keeping stakeholders informed. I’m committed to continuous learning and applying best practices to deliver reliable IT services and secure configurations.

Available to hire

I’m Jules Palatino, a dedicated IT professional with 5+ years of hands-on experience across Windows Server administration, Azure resources, virtualization (Hyper-V, ESXi), and multi-platform backup solutions. I thrive on patching, log analysis, and remediation across servers and endpoints to maintain system integrity and compliance. I enjoy collaborating with vendors, streamlining incident response, and improving environments through careful documentation and proactive problem solving.

In fast-paced settings, I lead with a practical, friendly approach: I troubleshoot complex infrastructure issues, drive upgrades and maintenance, and ensure uptime while keeping stakeholders informed. I’m committed to continuous learning and applying best practices to deliver reliable IT services and secure configurations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Level 1 IT Service Desk at DXC Technology

November 1, 2020 - April 1, 2023

Delivered comprehensive IT support addressing various IT concerns including account issues using Active Directory, Microsoft 365, Windows, and network connectivity issues. Managed and prioritized incoming service requests and incidents through a ticketing system, ensuring accurate documentation and timely updates to stakeholders. Applied working knowledge of group policies to troubleshoot issues and ensure proper configuration. Escalated unresolved issues to higher level support as needed and contributed to knowledge base articles and documentation.

Vendor Triage and Dispatch at DXC Technology

June 1, 2023 - January 1, 2026

Coordinated replacement requests with vendors through the ticketing system, ensuring timely and efficient resolution. Conducted thorough assessments to determine if devices were eligible for replacement, considering warranty status and performance issues. Assisted technicians sent by vendors with device configuration when necessary, ensuring seamless integration into the existing system. Implemented a tracking system to monitor replacement progress and provided regular updates to clients.

Level 1 IT Service Desk at DXC Technology

May 1, 2023 - January 1, 2026

Provided advanced technical support to end-users, including troubleshooting complex issues related to hardware, software, network, and applications. Managed user accounts and access permissions in non-production servers, ensuring proper configuration and security protocols. Handled printer server configuration tasks, including setup, maintenance, and troubleshooting of local and non-pre printing related issues. Escalated unresolved issues to higher level support as needed and contributed to knowledge base articles and documentation.

Medical IT

August 1, 2025 - January 1, 2026

Maintained medical software environments, performed incident root cause analysis, and coordinated with vendors to resolve complex infrastructure issues. Performed daily backups, RM alarms, and system health dashboards to ensure uptime. Led medical software updates, patch deployments, and routine maintenance tasks. Ensured compliance and system integrity within a medical IT environment.