Senior Consultant; administrator for server and systems backups, on-prep & data center; administrator for firm’s mobile devices; all levels of technical support; design, plan & implement new systems & technologies; perform regular network updates, upgrades & maintenance.

Senior Applications Analyst at Cassels, Brock & Blackwell, LLP

August 1, 2018 - April 30, 2025

Senior Applications Analyst; responsibilities not detailed in resume; responsible for applications support and related IT functions within the firm.

Applications Specialist at Blake, Cassels & Graydon LLP

June 1, 2014 - January 31, 2016

Applications Specialist; supported and maintained software applications, performed patches/upgrades, user management, vendor interactions, and project involvement to improve application performance; set up video conference, remote access, etc.

Applications Specialist at Davies Ward Phillips & Vineberg LLP

May 1, 2006 - June 30, 2014

Applications Specialist; provided technical support at all levels, vendor coordination, software/hardware maintenance, setup and support of smartphones, SQL, remote access, network setup, project involvement, documentation.

Technical Support - Call Centre at D-Link Networks Canada

September 1, 2005 - December 31, 2005

Technical Support - Call Centre; received, logged and troubleshooted calls on all D-Link products.

Helpdesk & Support Technician at Goodrich Aerospace Inc.

September 1, 2005 - December 31, 2005

Co-Op; 1700+ user support; hardware setup; on-site end-user support; training and documentation; policy enforcement.

Scanning Operator at Creditron Inc.

January 1, 2005 - April 30, 2005

Co-Op; scanned cheques; image quality; data copying; logs.

Computer Programmer, Technician, Web Developer at Computer Support Experts Inc.

February 1, 2003 - August 31, 2003

Co-Op; assembled/disassembled PCs; hardware/software troubleshooting; programming modifications; client visits for on-site issues.