Available to hire
Bridging Brand Objectives & Creator Execution | Quality Assurance | 8+ Years in Creator Relations & Customer Operations
Work Experience
Quality Assurance Analyst at Unify CX
March 1, 2021 - January 1, 2025Deliver excellent customer service and shape the customer experience by owning the service journey; ensure issue resolution and maintain high quality standards.
Creator Support Campaign Specialist at 1st Collab Inc.
February 1, 2025 - April 1, 2026Managed a wide variety of customer service and administrative tasks to resolve customer purchases and inquiries, including prescription refill concerns; helped customers select benefit plans and quality health care providers.
Sales Representative / Lead Generation at Alorica Philippines Inc.
August 1, 2017 - May 1, 2018Handled sales activities and lead generation, engaging customers and driving conversions.
Customer Service Representative at Optum Global Solutions Inc.
August 1, 2018 - December 1, 2020Provided inbound customer support and product recommendations; educated customers on wireless/voice/data products and services.
Education
Bachelor of Science in Psychology at Our Lady of Fatima University
January 1, 2013 - January 1, 2017Qualifications
Industry Experience
Professional Services, Software & Internet, Healthcare, Education, Media & Entertainment
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