Hi, I am JY ZL Hermoso, a proactive, organized, and reliable virtual assistant with 6+ years of remote experience in administration, scheduling, email management, travel coordination, and customer service. I excel at keeping calendars in order, coordinating communications, and supporting executives and teams with efficient, proactive follow-through. I am comfortable working independently, staying on top of tasks, and delivering friendly, high-quality results. In my downtime I enjoy editing photos and videos, capturing moments as a photographer, and crafting assets to support marketing and communications. I am passionate about clear communication, collaborative problem solving, and helping teams move efficiently toward their goals.

Jyzl Hermoso

Hi, I am JY ZL Hermoso, a proactive, organized, and reliable virtual assistant with 6+ years of remote experience in administration, scheduling, email management, travel coordination, and customer service. I excel at keeping calendars in order, coordinating communications, and supporting executives and teams with efficient, proactive follow-through. I am comfortable working independently, staying on top of tasks, and delivering friendly, high-quality results. In my downtime I enjoy editing photos and videos, capturing moments as a photographer, and crafting assets to support marketing and communications. I am passionate about clear communication, collaborative problem solving, and helping teams move efficiently toward their goals.

Available to hire

Hi, I am JY ZL Hermoso, a proactive, organized, and reliable virtual assistant with 6+ years of remote experience in administration, scheduling, email management, travel coordination, and customer service. I excel at keeping calendars in order, coordinating communications, and supporting executives and teams with efficient, proactive follow-through. I am comfortable working independently, staying on top of tasks, and delivering friendly, high-quality results.

In my downtime I enjoy editing photos and videos, capturing moments as a photographer, and crafting assets to support marketing and communications. I am passionate about clear communication, collaborative problem solving, and helping teams move efficiently toward their goals.

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Language

English
Fluent

Work Experience

Customer Success Analyst at Synchrony Global Services Philippines Inc.
March 1, 2024 - Present
Current role as Customer Success Analyst focusing on client onboarding, adoption, and ongoing success. Coordinates with internal teams to resolve issues, improve processes, and ensure high levels of customer satisfaction. Engages with clients to understand needs, track metrics, and support renewals and product adoption.
General Virtual Assistant
October 1, 2019 - August 1, 2022
Remote General Virtual Assistant (HR, Admin Recruiter, Travel Consultant) with 6+ years of remote experience. Responsibilities included candidate screening and deployment coordination, calendar and scheduling management, email management, and client/customer support via calls and chats. Demonstrated proactive, organized approach to maintaining calendars, communications, and daily operations to support executives and streamline team workflows.
Financial Representative | Customer Service Representative at Synchrony Global Services Philippines Inc.
September 1, 2022 - February 1, 2024
Assists customers with opening accounts, handles refunds, reports fraud, and supports account maintenance. Delivers customer service, dispute resolution, and onboarding assistance.
Customer Success Analyst at Automatiq
March 1, 2024 - Present
March 2024 – Present: focuses on customer success activities, onboarding coordination, issue resolution, and relationship management. Known for proactive communication and efficient workflow collaboration to support executives and teams.

Education

Add your educational history here.

Qualifications

B.S. in Civil Engineering
January 11, 2030 - March 4, 2026
BS in Civil Engineering
January 11, 2030 - March 4, 2026
BS in Civil Engineering
January 11, 2030 - March 4, 2026

Industry Experience

Professional Services, Travel & Hospitality, Financial Services, Software & Internet