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I am a Learning Experience Designer with over 15 years in instructional design and customer education, specializing in creating scalable, engaging learning solutions for SaaS environments. I apply adult learning principles, leverage e-learning technologies, and collaborate cross-functionally to foster a culture of continuous learning and growth. I design and deliver onboarding and advanced learning programs, translating complex product features into clear, accessible content. I emphasize accessibility and measurable outcomes, partnering with subject matter experts and customer success teams to ensure learning aligns with real-world workflows and business goals.…I am a Learning Experience Designer with over 15 years in instructional design and customer education, specializing in creating scalable, engaging learning solutions for SaaS environments. I apply adult learning principles, leverage e-learning technologies, and collaborate cross-functionally to foster a culture of continuous learning and growth. I design and deliver onboarding and advanced learning programs, translating complex product features into clear, accessible content. I emphasize accessibility and measurable outcomes, partnering with subject matter experts and customer success teams to ensure learning aligns with real-world workflows and business goals.

Krystal Donahue - LeDrew

Instructional Designer, Video Editor, Content Creator, +1

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I am a Learning Experience Designer with over 15 years in instructional design and customer education, specializing in creating scalable, engaging learning solutions for SaaS environments. I apply adult learning principles, leverage e-learning technologies, and collaborate cross-functionally to foster a culture of continuous learning and growth. I design and deliver onboarding and advanced learning programs, translating complex product features into clear, accessible content. I emphasize accessibility and measurable outcomes, partnering with subject matter experts and customer success teams to ensure learning aligns with real-world workflows and business goals.…I am a Learning Experience Designer with over 15 years in instructional design and customer education, specializing in creating scalable, engaging learning solutions for SaaS environments. I apply adult learning principles, leverage e-learning technologies, and collaborate cross-functionally to foster a culture of continuous learning and growth. I design and deliver onboarding and advanced learning programs, translating complex product features into clear, accessible content. I emphasize accessibility and measurable outcomes, partnering with subject matter experts and customer success teams to ensure learning aligns with real-world workflows and business goals.

Available to hire

I am a Learning Experience Designer with over 15 years in instructional design and customer education, specializing in creating scalable, engaging learning solutions for SaaS environments. I apply adult learning principles, leverage e-learning technologies, and collaborate cross-functionally to foster a culture of continuous learning and growth.

I design and deliver onboarding and advanced learning programs, translating complex product features into clear, accessible content. I emphasize accessibility and measurable outcomes, partnering with subject matter experts and customer success teams to ensure learning aligns with real-world workflows and business goals.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Sr. Analyst – E-Learning at Nasdaq Verafin Inc.

January 1, 2020 - Present

Design and develop multimedia learning experiences supporting onboarding and advanced workflows for SaaS products. I simplify complex product features into digestible learning content, design and deliver engaging learning programs, and develop instructional materials, guides, and digital content aligned with adult learning principles. I collaborate with SMEs and customer success teams to translate technical content into clear, accessible materials, apply instructional design principles and accessibility standards to ensure inclusive learning, conduct needs assessments and analyze learner feedback to improve content and measure impact, lead onboarding and mentoring initiatives for new team members, and track and analyze learning metrics and organizational development outcomes, evaluating training effectiveness and recommending improvements.

Training Specialist at Nasdaq Verafin Inc.

January 1, 2019 - January 1, 2020

Delivered product training to external financial institutions, driving adoption of BSA/AML, HRC, and Fraud solutions. Aligned learning solutions with customer journeys and business goals to improve onboarding efficiency. Collaborated with internal teams to ensure training consistency and quality across multiple client engagements.

Manager, Curriculum & Accreditation at Dalhousie University

January 1, 2017 - January 1, 2019

Directed curriculum alignment and accreditation processes, applying educational measurement and assessment principles. Developed faculty development programs and facilitated workshops to enhance teaching quality. Managed staff and coordinated cross-functional teams to deliver strategic educational initiatives. Oversaw policy development and compliance for academic programs, ensuring adherence to accreditation standards.

Manager, Faculty of Medicine, Student Affairs at Memorial University

January 1, 2016 - January 1, 2017

Provided strategic leadership and oversight for student affairs operations, including wellness and financial counseling programs. Managed budgets, HR responsibilities, and staff performance to maintain operational efficiency. Implemented accreditation action plans and prepared compliance reports for institutional reviews.

Learning and Development Consultant at Memorial University

January 1, 2014 - January 1, 2016

Developed learning objectives, curriculum, and blended certificate programs for 3,000+ employees. Facilitated training seminars and workshops; implemented professional development programs including New Employee Orientation and Management Development Program.

Manager of Answers (Student Affairs) at Memorial University

January 1, 2013 - January 1, 2014

Managed staff and budgets; implemented policies and oversaw student leadership programs. Presented at national conferences on student engagement and leadership development. Developed and facilitated leadership programs and webinars for diverse student audiences. Planned and implemented major student orientation events and certificate programs.

Instructor/Career Services Coordinator at Eastern College

January 1, 2006 - January 1, 2012

Delivered career development courses and employment programs, coached students on job readiness. Organized career fairs and maintained employer relationships to support graduate work terms and employment.