Krystal Donahue - LeDrew

Design and develop multimedia learning experiences supporting onboarding and advanced workflows for SaaS products. I simplify complex product features into digestible learning content, design and deliver engaging learning programs, and develop instructional materials, guides, and digital content aligned with adult learning principles. I collaborate with SMEs and customer success teams to translate technical content into clear, accessible materials, apply instructional design principles and accessibility standards to ensure inclusive learning, conduct needs assessments and analyze learner feedback to improve content and measure impact, lead onboarding and mentoring initiatives for new team members, and track and analyze learning metrics and organizational development outcomes, evaluating training effectiveness and recommending improvements.

Delivered product training to external financial institutions, driving adoption of BSA/AML, HRC, and Fraud solutions. Aligned learning solutions with customer journeys and business goals to improve onboarding efficiency. Collaborated with internal teams to ensure training consistency and quality across multiple client engagements.

Directed curriculum alignment and accreditation processes, applying educational measurement and assessment principles. Developed faculty development programs and facilitated workshops to enhance teaching quality. Managed staff and coordinated cross-functional teams to deliver strategic educational initiatives. Oversaw policy development and compliance for academic programs, ensuring adherence to accreditation standards.