Available to hire
Career shifter seeking a Virtual Assistant role, bringing experience from telecommunications, hotel reservations, energy, and healthcare accounts supporting Canadian, Australian, and U.S. clients. Equipped with strong communication, organization, and customer service skills adaptable to remote administrative support.
Experience Level
Work Experience
Health care Virtual Assistant at Cognizant Philippines
July 1, 2021 - PresentSupports HIPAA compliance, privacy regulations, and maintenance of patient confidentiality; handles high-volume inbound, outbound, and supervisory calls; accurately documents all interactions, inquiries, and resolutions; provides clear information regarding benefits, eligibility, billing, prior authorizations, and medical/ prescription claims in compliance with insurance regulations.
Customer Service Representative at Telus Mobility
January 1, 2016 - December 31, 2018Provided customer service support for Telus Mobility, resolving inquiries and issues to ensure customer satisfaction.
Customer Service Representative at Expedia / Hotels.com
January 1, 2018 - December 31, 2019Handled customer inquiries, bookings, and issue resolution to ensure a positive travel experience.
Tier 2 Escalations at Origin Energy
January 1, 2019 - December 31, 2020Managed escalations and complex cases to resolve customer concerns and improve service quality.
Sales Representative at Optus
January 1, 2020 - December 31, 2021Engaged customers, drove sales, and provided product information and solutions.
Team Leader at OIC
January 1, 2020 - December 31, 2021Led a team, supervised operations, and ensured quality service and performance targets were met.
Education
Bachelor of Science major in Human Resource Development Management at Polytechnic University of the Philippines
January 11, 2030 - December 30, 2025Qualifications
Industry Experience
Healthcare, Telecommunications, Energy & Utilities, Professional Services, Travel & Hospitality
Experience Level
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