Customer Service Representative at The American BBQ Company

Handled client communication, resolving inquiries and service issues. Created over 100 customized event quotes, contributing to an increase in repeat bookings.

Contracted Marketing Coordinator at SafetyClerk

Engage with 25 senior prospects at the NYBuild Expo, booking follow-up meetings with 7 key decision-makers in the construction and technology sectors, positioning the company for post-event sales conversations. Conduct in-depth research and analysis to identify and prioritize high-value leads, aligning product value with prospects' specific needs, and increasing brand awareness by 20%.

Social Media Coordinator at Villanova’s Institute for Innovation and Entrepreneurship

Increased impressions by 120K+ across Instagram, TikTok, and Facebook, boosting visibility by 10%. Optimized post reach from 400 to 100K users, increasing engagement rates from 2.09% to 12.09%.

Project Manager, Class Prototype at Vintage Vault

Built and prototyped an online double-sided marketplace for buying and selling thrifted clothing bundles, increasing user interest by 30% and generating 5+ qualified sales leads. Led a 3-person team in developing and presenting a comprehensive pitch deck to a panel of 5 judges, achieving a 90% score in the evaluation rubric, proving idea validation.

AI-Powered Product Discovery Externship Lab at Paragon One

Conducted market analysis on one-time purchase retention, identifying two customer personas and recommending two pricing adjustments, driving a 10% increase in customer acquisition. Implemented prompting techniques to generate 300+ targeted emails, gathering user feedback for new feature launch, and increasing email follow-up engagement by 30%.