I am an experienced editor with a strong background in customer service. I dedicate myself to building connections and assisting customers, ensuring their needs are met and complaints are resolved effectively. I have excellent communication and interpersonal skills that help create positive engagements with clients and colleagues. Additionally, I possess a successful background in photography, editing, and illustration which has significantly aided my professional development. I am confident, outgoing, and self-motivated with exemplary customer service skills and a proactive approach to problem-solving.

KatieBird

I am an experienced editor with a strong background in customer service. I dedicate myself to building connections and assisting customers, ensuring their needs are met and complaints are resolved effectively. I have excellent communication and interpersonal skills that help create positive engagements with clients and colleagues. Additionally, I possess a successful background in photography, editing, and illustration which has significantly aided my professional development. I am confident, outgoing, and self-motivated with exemplary customer service skills and a proactive approach to problem-solving.

Available to hire

I am an experienced editor with a strong background in customer service. I dedicate myself to building connections and assisting customers, ensuring their needs are met and complaints are resolved effectively. I have excellent communication and interpersonal skills that help create positive engagements with clients and colleagues.

Additionally, I possess a successful background in photography, editing, and illustration which has significantly aided my professional development. I am confident, outgoing, and self-motivated with exemplary customer service skills and a proactive approach to problem-solving.

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Work Experience

Admin and Social Media Manager at Your Emotional Support Service
July 1, 2024 - Present
Produced and managed social media content, scheduled posts across platforms to increase online presence, and completed daily administration including referral processing, closure reports, and archiving. Performed receptionist duties as a warm first point of contact for clients. Produced, edited, and shared the charity newsletter while researching content to maintain strong community connection.
Photo Re-toucher/ Editor at Andrew Brown Photography
February 1, 2024 - Present
Worked in a fast-paced environment managing tight deadlines. Ensured adherence to GDPR and client confidentiality. Proofed, edited, printed, and oversaw all editing processes in collaboration with colleagues. Listened to customers' requests and resolved issues effectively. Developed skills in Photoshop, Lightroom, and desk-based systems while maintaining a professional workspace.
Shop Assistant at Co-operative
April 1, 2024 - August 18, 2025
Provided excellent customer service by creating positive experiences, resolving complaints proactively, and offering targeted advice. Accurately processed payments using POS systems. Maintained outstanding service especially during peak hours to minimize waiting times. Assisted in shop maintenance ensuring cleanliness and compliance with health and safety standards.
Dental Nurse at Bupa Dental Care
May 12, 2023 - August 18, 2025
Collaborated with dentists and nurses to deliver high standards of care, providing compassion and reassurance to patients. Trained extensively in patient confidentiality, safeguarding, health, safety, cross-contamination, and infection control. Input sensitive patient data and ensured a sterile, safe environment. Utilized strong communication, time management, and organizational skills to optimize surgical efficiency.
Retail Assistant at Primark
September 1, 2022 - August 18, 2025
Supported team management in training new staff and optimizing sales productivity. Delivered efficient till service during busy periods to reduce customer wait times. Actively listened to customer needs and preferences to provide targeted advice, enhancing sales and satisfaction.
Photography Assistant (Work Experience) at Laura Ashman Photography
September 1, 2019 - August 18, 2025
Assisted in planning and preparing on-location and studio photoshoots according to client requirements. Managed appointment bookings for private and commercial studio sessions. Shot photographs in varied environments adjusting settings appropriately.

Education

BA (Hons) Illustration at Birmingham City University
September 1, 2022 - August 18, 2025
Btec Art and Design at Birmingham Ormiston Academy
September 1, 2020 - June 30, 2022
A-level English Literature B at Birmingham Ormiston Academy
September 1, 2020 - June 30, 2022
8 GCSEs results 7-6 including English and Maths, Art and Design Btec D*D* at Birmingham Ormiston Academy
September 1, 2018 - June 30, 2020

Qualifications

CPR and Health & Safety training
January 11, 2030 - August 18, 2025

Industry Experience

Retail, Healthcare, Media & Entertainment, Education, Professional Services, Non-Profit Organization