Katie Bird

Produced and managed social media content, scheduled posts across platforms to increase online presence, and completed daily administration including referral processing, closure reports, and archiving. Performed receptionist duties as a warm first point of contact for clients. Produced, edited, and shared the charity newsletter while researching content to maintain strong community connection.

Provided excellent customer service by creating positive experiences, resolving complaints proactively, and offering targeted advice. Accurately processed payments using POS systems. Maintained outstanding service especially during peak hours to minimize waiting times. Assisted in shop maintenance ensuring cleanliness and compliance with health and safety standards.

Worked in a fast-paced environment managing tight deadlines. Ensured adherence to GDPR and client confidentiality. Proofed, edited, printed, and oversaw all editing processes in collaboration with colleagues. Listened to customers' requests and resolved issues effectively. Developed skills in Photoshop, Lightroom, and desk-based systems while maintaining a professional workspace.