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Hi I'm Kat, I am passionate about research, learning and educating others. I have a wide range of interests, including true crime, history, literature, and social issues. I am able to help by researching topics for content, transcribing audio, or recording audio for content.…

Kat Smith

Writer, Copywriter, Audio Transcriber, +1

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Hi I'm Kat, I am passionate about research, learning and educating others. I have a wide range of interests, including true crime, history, literature, and social issues. I am able to help by researching topics for content, transcribing audio, or recording audio for content.…

Available to hire

Hi I’m Kat, I am passionate about research, learning and educating others. I have a wide range of interests, including true crime, history, literature, and social issues. I am able to help by researching topics for content, transcribing audio, or recording audio for content.

Skills

Microsoft Office

Google Drive

Copywriting

Experience Level

Microsoft Office

Expert

Google Drive

Expert

Copywriting

Intermediate

Language

English

Fluent

Italian

Beginner

Spanish; Castilian

Beginner

Work Experience

Telephone Claims Handler – Reactive Claims

July 1, 2023 - August 1, 2025

Handled high volumes of incoming and outgoing calls from policyholders and clients; processed and inputted claims data using internal systems and spreadsheets; maintained customer service standards and provided timely updates on claims progress; liaised with external partners and clients to gather supporting documents and information; inputted data and updated case notes in CRM platforms.

Sales Assistant at Superdrug

January 1, 2020 - September 1, 2020

Provided customer service on the shop floor; assisted with stock checking, safe checking, and telephone handling; maintained store presentation and restocking merchandise.

Foundation Learning Assistant at HSDC Alton

February 1, 2019 - February 1, 2020

Supported SEND young adults in classroom settings, assisting with learning activities across subjects including English, Maths, Dance, and Music. Provided one-to-one and small-group support to help learners stay engaged, understand tasks, and build confidence in their abilities. Assisted with supervision and support during lunchtime, gym sessions, and library time, helping to maintain a safe, inclusive, and positive environment.