Hi I'm Kat, I am passionate about research, learning and educating others. I have a wide range of interests, including true crime, history, literature, and social issues. I am able to help by researching topics for content, transcribing audio, or recording audio for content.

Kat Smith

Hi I'm Kat, I am passionate about research, learning and educating others. I have a wide range of interests, including true crime, history, literature, and social issues. I am able to help by researching topics for content, transcribing audio, or recording audio for content.

Available to hire

Hi I’m Kat, I am passionate about research, learning and educating others. I have a wide range of interests, including true crime, history, literature, and social issues. I am able to help by researching topics for content, transcribing audio, or recording audio for content.

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Language

English
Fluent
Italian
Beginner
Spanish; Castilian
Beginner

Work Experience

Telephone Claims Handler – Reactive Claims
July 1, 2023 - August 1, 2025
Handled high volumes of incoming and outgoing calls from policyholders and clients; processed and inputted claims data using internal systems and spreadsheets; maintained customer service standards and provided timely updates on claims progress; liaised with external partners and clients to gather supporting documents and information; inputted data and updated case notes in CRM platforms.
Sales Assistant at Superdrug
January 1, 2020 - September 1, 2020
Provided customer service on the shop floor; assisted with stock checking, safe checking, and telephone handling; maintained store presentation and restocking merchandise.
Foundation Learning Assistant at HSDC Alton
February 1, 2019 - February 1, 2020
Supported SEND young adults in classroom settings, assisting with learning activities across subjects including English, Maths, Dance, and Music. Provided one-to-one and small-group support to help learners stay engaged, understand tasks, and build confidence in their abilities. Assisted with supervision and support during lunchtime, gym sessions, and library time, helping to maintain a safe, inclusive, and positive environment.

Education

MSc in Criminal Psychology and Victimology at University of Portsmouth
September 1, 2023 - October 1, 2025
BA(Hons) Criminology - 2:1 at University of Winchester
September 1, 2020 - June 1, 2023
Level 3 Extended Diploma in Health and Social Care at HSDC Alton
September 1, 2018 - June 1, 2020
GCSEs including English, Maths, and ICT at C (4) or above at Linden Education Centre
January 1, 2017 - January 1, 2017

Qualifications

Level 2 Counselling Skills
January 11, 2030 - January 5, 2026
Level 2 Understanding Children and Young People’s Mental Health
January 11, 2030 - January 5, 2026
Level 2 Digital Marketing
January 11, 2030 - January 5, 2026

Industry Experience

Education, Retail, Financial Services, Healthcare, Professional Services