Systems Engineer at Infosys, Singapore

Professionally trained Full-Stack Developer with strong foundational skills in Java, Spring Boot, RESTful APIs, and SQL, complemented by hands-on exposure to microservices architecture. Familiar with CI/CD pipeline concepts, Docker containerization, and container orchestration fundamentals, using modern development tools such as Eclipse, IntelliJ IDEA and VS Code.

Business Analyst at Deloitte

Coordinated enhancements for a large-scale health tech IAM platform by analyzing workflows, documenting requirements, proposing compliant functional solutions, and maintaining SOWs and requirement traceability to align technology deliverables with project KPIs across the development and testing lifecycle.

Analyst, Production Support Engineer and Test Automation Developer at Deloitte

Ensured 99% system availability by monitoring production environments for multiple Singaporean social service donation and payment platforms, triaging and resolving high-severity incidents via Jira, meeting SLA commitments, and maintaining centralized Confluence documentation (incident summaries, bi-weekly reports, operational dashboards, analysis) to enable data-driven decisions. Automated regression and UAT coverage by designing and scaling Katalon Studio frameworks (data-driven, parameterized, custom listeners), achieving 50-60% coverage and reducing manual testing workload by 60%. Managed AWS production operations including provisioning EC2 instances, configuring servers/databases, and continuous monitoring via AWS CloudWatch to ensure system performance and resilience. Orchestrated release and patch deployments with cross-functional teams, vendors, and offshore developers, enhancing CI/CD readiness and improving release turnaround times under peak traffic conditions.