I'm Kayla, a passionate designer focused on creating user-friendly experiences. With a strong background in user research and usability testing, I aim to bridge the gap between users and technology. I thrive on collaboration and believe in the power of design to solve real-world problems. Throughout my career, I've worked with diverse teams to enhance digital products, applying my skills in wireframing, prototyping, and visual design. My goal is to make technology accessible and enjoyable for everyone, and I'm constantly seeking new challenges to grow and innovate in the design field.…

Kayla Hop Hing

I'm Kayla, a passionate designer focused on creating user-friendly experiences. With a strong background in user research and usability testing, I aim to bridge the gap between users and technology. I thrive on collaboration and believe in the power of design to solve real-world problems. Throughout my career, I've worked with diverse teams to enhance digital products, applying my skills in wireframing, prototyping, and visual design. My goal is to make technology accessible and enjoyable for everyone, and I'm constantly seeking new challenges to grow and innovate in the design field.…

Available to hire

I’m Kayla, a passionate designer focused on creating user-friendly experiences. With a strong background in user research and usability testing, I aim to bridge the gap between users and technology. I thrive on collaboration and believe in the power of design to solve real-world problems.

Throughout my career, I’ve worked with diverse teams to enhance digital products, applying my skills in wireframing, prototyping, and visual design. My goal is to make technology accessible and enjoyable for everyone, and I’m constantly seeking new challenges to grow and innovate in the design field.

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Work Experience

Service Design Intern at TD Bank
May 1, 2023 - August 1, 2023
Spearheaded concept designs for core experiences in TD’s Loyalty Hub, directly informed by extensive customer research involving 350+ identified pain points. Designed a strategic story deck highlighting critical customer insights, effectively communicated to key stakeholders and distributed company-wide to guide improvements in TD’s payments and rewards journeys.
UI/UX Design Intern at Fuel Media
May 1, 2022 - April 1, 2023
Redesigned the online donation flow for SickKids Foundation, directly impacting fundraising efforts by streamlining interactions for thousands of monthly donors. Worked with clients such as Walmart and Rogers Mobile, performing user research, and designing high-level wireframes and design systems to improve on areas of usability.
Teaching Assistant at University of Waterloo
May 1, 2022 - April 1, 2023
Assisted and mentored 200+ students in learning the principles and practices of UX/UI design, research, customer experience design, and prototyping. Facilitated office hours, graded assignments, and provided feedback, teaching students to advocate for their design decisions.
Product Design Intern at Hamming AI (YC S24)
December 1, 2024 - June 1, 2025
Built a comprehensive design system, revamping visual standards to improve brand consistency and accelerate internal design processes. Co-led product design for crucial product features such as scenario generation, custom metrics, and heartbeat testing, leveraging insights from 10+ customer interviews to deliver solutions that improved customer retention and acquisition.

Education

Bachelor of Global Business and Digital Arts at University of Waterloo
September 1, 2020 - April 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Healthcare, Non-Profit Organization, Education, Software & Internet

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