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Operations and CRM specialist with 8+ years of experience collaborating with AI tools and data systems to deliver accurate, well-reasoned, and research-backed outputs. Strong background in human-in-the-loop validation, fact-checking, prompt refinement, and transforming AI-generated content into reliable, real-world deliverables. Experienced in working under detailed guidelines, switching between diverse research and analysis tasks, and improving AI output quality through structured feedback and judgment.…Operations and CRM specialist with 8+ years of experience collaborating with AI tools and data systems to deliver accurate, well-reasoned, and research-backed outputs. Strong background in human-in-the-loop validation, fact-checking, prompt refinement, and transforming AI-generated content into reliable, real-world deliverables. Experienced in working under detailed guidelines, switching between diverse research and analysis tasks, and improving AI output quality through structured feedback and judgment.

Kazim Ali Khwaja

Marketing Automation Specialist, Marketing Strategist, Marketing Analyst, +7

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Operations and CRM specialist with 8+ years of experience collaborating with AI tools and data systems to deliver accurate, well-reasoned, and research-backed outputs. Strong background in human-in-the-loop validation, fact-checking, prompt refinement, and transforming AI-generated content into reliable, real-world deliverables. Experienced in working under detailed guidelines, switching between diverse research and analysis tasks, and improving AI output quality through structured feedback and judgment.…Operations and CRM specialist with 8+ years of experience collaborating with AI tools and data systems to deliver accurate, well-reasoned, and research-backed outputs. Strong background in human-in-the-loop validation, fact-checking, prompt refinement, and transforming AI-generated content into reliable, real-world deliverables. Experienced in working under detailed guidelines, switching between diverse research and analysis tasks, and improving AI output quality through structured feedback and judgment.

Available to hire

Operations and CRM specialist with 8+ years of experience collaborating with AI tools and data systems to deliver accurate, well-reasoned, and research-backed outputs. Strong background in human-in-the-loop validation, fact-checking, prompt refinement, and transforming AI-generated content into reliable, real-world deliverables. Experienced in working under detailed guidelines, switching between diverse research and analysis tasks, and improving AI output quality through structured feedback and judgment.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

CRM Specialist at Acquisition.com

July 1, 2025 - Present

Managed end-to-end CRM strategy with HubSpot as the primary platform (80%) and Salesforce (20%), overseeing automation, integrations, data quality, and analytics to drive efficiency and growth. Streamlined workflows, accelerating lead routing by 45% and providing full pipeline visibility across sales and marketing. Maintained 98% data synchronization between HubSpot and Salesforce. Built advanced reporting and real-time dashboards, boosting forecasting accuracy by 40%. Optimized lead scoring and segmentation, driving a 35% increase in MQL-to-SQL. Led CRM adoption and training across teams to improve engagement and consistency.

Sr. Manager CRM & Reporting at Visionet Systems Inc.

May 1, 2024 - June 1, 2025

Led CRM strategy and reporting initiatives optimizing HubSpot and Dynamics 365 to streamline sales, marketing, and reporting functions. Managed integrations, automation, and data analytics to enhance efficiency and business intelligence. Increased lead nurturing efficiency by 50% and boosted MQL-to-SQL by 30%. Slashed lead response time by 40% and elevated SQL conversions by 25%. Introduced data governance programs improving data integrity by 35%, enabling tailored outreach. Implemented two-way HubSpot–Dynamics 365 integration with 99% synchronization. Built real-time BI dashboards accelerating reporting efficiency and enabling faster strategic decisions. Collaborated with sales and marketing to refine lead scoring models, improving identification of high-intent leads by 45%.

CRM Specialist at qordata Inc.

July 1, 2023 - April 1, 2024

Led database management and CRM implementation across HubSpot and Zoho. Redesigned workflows to accelerate SDR response by 30%, implemented analytics for improved customer segmentation, and personalized messaging by 25%. Integrated MarTech solutions to streamline marketing automation and personalization, increasing marketing efficiency by 20%. Redirected high-value web form submissions to scheduling, raising meetings and SQLs by 25%. Created custom reports and dashboards for real-time tracking of SDR, sales, and marketing performance.

Digital Marketing Manager at Arthur Lawrence

July 1, 2021 - July 1, 2023

Managed digital marketing functions including inbound marketing, email campaigns, web design, and lead generation. Generated 150+ MQLs per month on average; grew active database from 1,500 to 4,500 contacts in 11 months. Planned and managed email and SMS campaigns with 35% open rate and 14% CTR. Increased lead conversions from 1% to 5% through personalized nurture campaigns. Boosted brand awareness and improved segmentation, raising email open rates; implemented end-date segmentation improving retention and replacements.

CRM Specialist at Novity.us (Contract) — PARC Xerox

November 1, 2021 - December 1, 2022

Managed HubSpot database and email marketing for the Novity.us group; designed a Buyers’ Journey map to identify target personas, cleaned data, and launched nurture campaigns. Increased lead engagement by 60% with a 40% CTR; improved overall lead conversions by 12% through personalized nurture messaging. Set up real-time engagement alerts for the sales team, driving prospect win-back and a 40% increase in won deals. Coordinated tradeshows, collateral, email newsletters, exit-intent pop-ups, and website form designs; built dashboards to track campaign performance.

CRM & Database Marketing Manager at QuickStart Learning Inc.

April 1, 2018 - September 1, 2021

Implemented a new CRM system and redesigned key processes for marketing, sales, and operations, driving 15% annual sales growth, a 20% boost in sales productivity, and a 30% increase in customer support satisfaction. Developed a Buyers’ Journey map for personalized B2B, B2C, and channel partner messaging; led CRM migration from Microsoft 2011 to Dynamics 365 and DotDigital to HubSpot. Managed teams across sales, creative, and demand generation, improving workflow efficiency. Generated $350k revenue in 2020 through targeted B2C email campaigns; expanded the customer base by 39% in 8 months; implemented abandoned cart strategy reducing cart abandonment by 17%. Collaborated with sales to deploy lead scoring increasing qualified leads by 25%.