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I am a dedicated and versatile professional with over 14 years of experience in customer service, IT support, and cyber services. I thrive in diverse environments and am committed to delivering quality service while continuously growing professionally.…

BEN OUMA ORWA

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I am a dedicated and versatile professional with over 14 years of experience in customer service, IT support, and cyber services. I thrive in diverse environments and am committed to delivering quality service while continuously growing professionally.…

Available to hire

I am a dedicated and versatile professional with over 14 years of experience in customer service, IT support, and cyber services. I thrive in diverse environments and am committed to delivering quality service while continuously growing professionally.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Work Experience

Customer Attendant at Citylink Cyber

January 1, 2023 - Present

Assist customers with computer services including printing, scanning, typing, and internet access. Provide courteous customer support and resolve client inquiries efficiently. Manage daily cash transactions and maintain accurate records. Ensure proper operation of computer systems and office equipment.

Front Office Clerk at Kaluworks Manufacturer

January 1, 2017 - December 31, 2022

Managed front desk operations and welcomed visitors professionally. Handled phone calls, correspondence, and client inquiries. Maintained office records and supported administrative tasks. Coordinated communication between departments and external clients.

Cashier at Uchumi Supermarket

January 1, 2010 - December 31, 2015

Processed customer transactions accurately and efficiently. Handled cash, card payments, and reconciled daily sales. Provided excellent customer service and addressed customer concerns. Maintained a clean and organized checkout area.

Cyber Attendant at Self-Employed Cyber Shop

January 1, 2025 - Present

Manage day-to-day operations of a cyber shop, providing internet and computer services to clients. Assist customers with printing, scanning, online applications, and data entry tasks. Maintain computer equipment and troubleshoot hardware/software issues.

Assistant IT Officer at Kaluworks Limited

January 1, 2018 - January 1, 2024

Provided first-line IT support to staff, resolving hardware, software, and network issues. Assisted in maintaining company computer systems, printers, and peripheral equipment. Supported IT infrastructure projects and performed routine system maintenance.

Customer Care Representative at Uchumi Supermarket

January 1, 2010 - January 1, 2017

Handled customer inquiries, complaints, and returns in a fast-paced retail environment. Operated POS systems and maintained accurate transaction records. Collaborated with team members to ensure high customer satisfaction standards.