IT graduate from University of Technology Sydney with hands-on experience across IT support, website design, data analytics, and digital projects. Previously worked as a Website Designer for a real estate company, building user-friendly websites with strong UX and SEO foundations. What sets me apart is my combination of technical, analytical, and customer-facing experience, along with my ability to learn quickly, adapt to new technologies, and communicate effectively with clients and stakeholders. Open to freelance opportunities in website design, analytics, and digital solutions.

Keh Fey Tan

IT graduate from University of Technology Sydney with hands-on experience across IT support, website design, data analytics, and digital projects. Previously worked as a Website Designer for a real estate company, building user-friendly websites with strong UX and SEO foundations. What sets me apart is my combination of technical, analytical, and customer-facing experience, along with my ability to learn quickly, adapt to new technologies, and communicate effectively with clients and stakeholders. Open to freelance opportunities in website design, analytics, and digital solutions.

Available to hire

IT graduate from University of Technology Sydney with hands-on experience across IT support, website design, data analytics, and digital projects. Previously worked as a Website Designer for a real estate company, building user-friendly websites with strong UX and SEO foundations. What sets me apart is my combination of technical, analytical, and customer-facing experience, along with my ability to learn quickly, adapt to new technologies, and communicate effectively with clients and stakeholders. Open to freelance opportunities in website design, analytics, and digital solutions.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent
Malay
Advanced

Work Experience

Service Desk Analyst at UTS College
May 1, 2025 - Present
Provided frontline technical and security support, resolving incidents related to system access, Okta MFA, and Microsoft 365/Entra ID. Administered Intune for secure endpoint management, including remote deployments, device configurations, reimaging, Blancco wipes, and compliance checks. Diagnosed and resolved software, hardware, and connectivity issues across Windows and macOS environments. Applied analytical, root-cause-focused troubleshooting to identify patterns and prevent recurring technical issues.
ITDS Service Desk Analyst at UTS College
May 1, 2025 - Present
Provided frontline technical and security support, resolving incidents related to system access, Okta MFA, and Microsoft 365/Entra ID. Administered Intune for secure endpoint management, including remote deployments, device configurations, reimaging, Blancco wipes, and compliance checks. Diagnosed and resolved software, hardware, and connectivity issues across Windows and macOS environments. Applied analytical, root-cause-focused troubleshooting to identify patterns and prevent recurring technical issues.
Website Designer at TSL Cubecorp
May 1, 2023 - August 1, 2023
Collaborated with a real estate agent to conceptualise and design a professional, user-friendly website tailored to their business needs. Integrated advanced property search functionality and streamlined listing management systems to enhance user experience. Implemented lead capture forms and contact features to support client acquisition and engagement. Optimised the website for search engine visibility, improving online presence and driving organic traffic.
Business Development Intern at Innotronics
January 1, 2020 - November 1, 2020
Launched an online storefront on Shopee, optimising the brand's entry into the e-commerce market. Developed and curated high-quality product imagery, aligning visual assets with brand standards to enhance customer engagement. Crafted persuasive product descriptions, effectively communicating value propositions to drive sales and conversions. Streamlined supply chain processes by implementing precise stock counts and leveraging Excel-based inventory management systems.

Education

Bachelor of Science in IT – Data Analytics & Statistical Modelling at University of Technology Sydney
February 1, 2022 - November 1, 2024
A-levels at Sunway College
September 1, 2019 - May 1, 2021
Bachelor of Science in IT – Data Analytics & Statistical Modelling at University of Technology Sydney
February 1, 2022 - November 1, 2024
A-levels at Sunway College
September 1, 2019 - May 1, 2021
Bachelor of Science in IT – Data Analytics & Statistical Modelling at University of Technology Sydney
February 1, 2022 - November 1, 2024
A-levels at Sunway College
September 1, 2019 - May 1, 2021

Qualifications

A-levels
September 1, 2019 - May 1, 2021

Industry Experience

Software & Internet, Education, Professional Services, Media & Entertainment