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I am an Operations Manager and Technical Specialist with over 5 years of experience running high-volume retail and hospitality venues. I built and managed weekly schedules, inventory audits, cash handling, and vendor relations, ensuring accuracy and efficiency across all store operations. My background blends hands-on management with practical IT and marketing skills, including graphic design, SEO, print and digital marketing, and PC hardware and IT support. I’m passionate about improving operational efficiency and customer experience, and I’m seeking a leadership role where I can drive business growth while applying technical knowledge to the team.…I am an Operations Manager and Technical Specialist with over 5 years of experience running high-volume retail and hospitality venues. I built and managed weekly schedules, inventory audits, cash handling, and vendor relations, ensuring accuracy and efficiency across all store operations. My background blends hands-on management with practical IT and marketing skills, including graphic design, SEO, print and digital marketing, and PC hardware and IT support. I’m passionate about improving operational efficiency and customer experience, and I’m seeking a leadership role where I can drive business growth while applying technical knowledge to the team.

Kendra Lockwood

Project Manager, Social Media Manager, Marketing Strategist, +7

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I am an Operations Manager and Technical Specialist with over 5 years of experience running high-volume retail and hospitality venues. I built and managed weekly schedules, inventory audits, cash handling, and vendor relations, ensuring accuracy and efficiency across all store operations. My background blends hands-on management with practical IT and marketing skills, including graphic design, SEO, print and digital marketing, and PC hardware and IT support. I’m passionate about improving operational efficiency and customer experience, and I’m seeking a leadership role where I can drive business growth while applying technical knowledge to the team.…I am an Operations Manager and Technical Specialist with over 5 years of experience running high-volume retail and hospitality venues. I built and managed weekly schedules, inventory audits, cash handling, and vendor relations, ensuring accuracy and efficiency across all store operations. My background blends hands-on management with practical IT and marketing skills, including graphic design, SEO, print and digital marketing, and PC hardware and IT support. I’m passionate about improving operational efficiency and customer experience, and I’m seeking a leadership role where I can drive business growth while applying technical knowledge to the team.

Available to hire

I am an Operations Manager and Technical Specialist with over 5 years of experience running high-volume retail and hospitality venues. I built and managed weekly schedules, inventory audits, cash handling, and vendor relations, ensuring accuracy and efficiency across all store operations.

My background blends hands-on management with practical IT and marketing skills, including graphic design, SEO, print and digital marketing, and PC hardware and IT support. I’m passionate about improving operational efficiency and customer experience, and I’m seeking a leadership role where I can drive business growth while applying technical knowledge to the team.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

General Manager & Head of Operations at Steam Vape

January 1, 2023 - January 1, 2025

Led Boise, Idaho branch operations, including staffing, scheduling, inventory management, payroll and daily cash procedures; managed vendor relationships; oversaw in-store marketing and social media; implemented process improvements to enhance efficiency and profitability.

Assistant Manager at Steam Vape

January 1, 2021 - January 1, 2023

Supported day-to-day store management for Idaho branch; assisted with hiring and training; oversaw inventory and POS reporting; contributed to process improvements and team development.

Server & Bartender at Ha’Penny Pub & Happy Fish Sushi

January 1, 2019 - January 1, 2020

Delivered high-quality customer service, prepared beverages and food, managed cash handling, and upselling in a fast-paced setting.

General Manager (Temporary) at GameStop

January 1, 2018 - January 1, 2019

Led temporary store operations in Nampa; managed scheduling and staffing; supported merchandising and sales targets; coordinated with regional leadership to sustain performance.

Assistant Manager at GameStop

January 1, 2017 - January 1, 2018

Supported Boise and Nampa stores with daily operations, inventory management, sales goals, and customer service; assisted leadership in merchandising and promotions.

General Manager at GameStop

August 1, 2023 - August 1, 2025

Oversaw all daily retail operations, including opening/closing the store, managing the safe, and preparing bank deposits with strict accuracy.

Operations Manager at GameStop

April 1, 2021 - August 1, 2023

Led workforce management and operations; built weekly schedules to match customer traffic; managed opening/closing duties, inventory audits, and cash handling; trained staff; leveraged social media, ads, and local SEO to drive foot traffic.

Assistant Manager at GameStop

November 1, 2018 - June 1, 2019

Cash handling, opening/closing shifts, floor experience, sales coaching, and merchandising; ensured compliance and processed add-ons; helped develop staff skills.

Bartender & Server at Ha’Penny Pub & Happy Fish Sushi

January 1, 2017 - November 1, 2018

Provided fast, efficient service in a busy environment, balancing bar duties with full table service while maintaining a welcoming atmosphere.

Gaming Builds (Performance) / IT & Hardware Consultant at Independent IT & Hardware Consultant

July 1, 2019 - February 1, 2021

Designed and built custom gaming rigs; handled full IT support for clients (LAN/Wi‑Fi, virus removal, hardware repairs, peripherals setup); performed system stress testing and full IT provisioning.

Operations Management (Summary) at Various (Retail, Hospitality, IT)

November 1, 2016 - Present

Ongoing responsibilities across staff scheduling & payroll, inventory control, vendor negotiation, cash handling, sales growth & KPIs, loss prevention, event & tournament coordination.

General Manager, Operations & Cash at GameStop

August 1, 2023 - August 1, 2025

Oversaw all daily store operations, including opening/closing, safe management, and bank deposits with strict accuracy. Managed staff scheduling and payroll, cash handling with 100% accuracy, and daily reporting. Drove sales growth and customer satisfaction through loss prevention, promotions, and staff coaching.

Assistant Manager at GameStop

April 1, 2021 - August 1, 2023

Resoled customer issues, consistently met and exceeded sales goals (Power-Up Rewards sign-ups and game pre-orders). Managed cash handling as a keyholder, opening/closing procedures, floor operations, and training. Merchandised displays to support product launches and memberships.

Gaming Builds (Performance) at Independent IT & Hardware Consultant

July 1, 2019 - February 1, 2021

Designed and built custom gaming rigs and practical, budget-friendly computers for home offices and small businesses. Performed full desk setups and hardware installations.

Full IT Support at Independent IT & Hardware Consultant

November 1, 2016 - Present

Acted as the primary technician for client technology, handling network configuration (LAN/Wi‑Fi), virus removal, hardware repairs, and peripheral setup. Included Windows administration, driver troubleshooting, and system optimization.