Available to hire
I am a Senior Technical Writer, Documentation Manager, and Business Analyst with 18+ years of experience supporting Fortune 500 companies, federal agencies, and large transportation and healthcare organizations. I specialize in technical documentation, ISO 9001 quality management, content management, and audit readiness, and I have a track record of leading documentation programs, standardizing SOPs, policies, and procedures, and standing up scalable content management systems in highly regulated environments.
I’m collaborative and detail-oriented, adept at partnering with SMEs, engineers, and leadership to deliver clear, compliant, and user-focused documentation. I leverage AI-assisted writing tools to improve efficiency while maintaining accuracy and compliance, and I’ve driven improvements in change management, governance, and continuous improvement across complex SDLC environments.
Experience Level
Expert
Expert
Language
English
Fluent
Work Experience
Senior Technical Writer Manager at Eileen Consulting Services (ECS) / IQVIA Digital Group
February 1, 2023 - May 1, 2026Lead and manage technical documentation for IQVIA Digital Group, establishing standards, quality, and consistency across product lines. Authored operating procedures, maintenance instructions, user guides, and appendices; created and implemented a scalable Content Management System and documentation framework; maintained SharePoint sites and content governance; collaborated with SMEs to define technical specifications; ensured ISO 9001 compliance and continuous improvement; leveraged AI-driven tools to accelerate content development while maintaining accuracy.
Senior Business Analyst / Senior Technical Writer at Eileen Consulting Services (ECS) / SILLC – WMATA
February 1, 2019 - February 1, 2023Managed documentation revitalization for ROCS; authored processes, procedures, and templates (technical procedures, operational guides, policies, and process docs); ensured ISO 9001 compliance; partnered with software engineers, PMs, and IT staff in Agile/Waterfall SDLC; supported disaster recovery documentation and DR templates; authored ServiceNow process docs and asset management documentation; led stakeholder sessions and organizational change considerations; authored BC/DR plans and coordinated testing.
Business Process Analyst / Senior Technical Writer at Dynamic Pro (WMATA)
August 1, 2018 - February 1, 2019Managed documentation products for stakeholders, directors, and internal teams; wrote, revised, and edited diverse documents including templates, templates, and web content; drafted RFPs and SOWs; updated and implemented policy changes to SOPs; uploaded documentation to SharePoint; conducted field observations and SME interviews to validate policies and procedures; translated requirements into business needs documentation and provided weekly status reports to leadership.
Certified ISO Quality Assurance / Business Analyst / Technical Writer / Quality Manager at American Systems
March 1, 2017 - August 1, 2018Managed and performed quality assessments of engineering documentation to ensure ISO 9001 and ITIL V3 best practices; maintained and enhanced documentation review workflows; automated processes; performed change management using HP Service Manager; promoted centralized documentation repository (SharePoint) and standardized document structures; developed business, design, functional requirements, test plans, and disaster recovery plans; supported SOW/RFP responses and management plans; represented clients at risk management groups and led quality-related efforts.
Senior Technical Writer / Trainer at Quality One Communications / PowerSolv / WMATA
February 1, 2015 - March 1, 2017Managed documentation for the ROCS group and supported QA and documentation revitalization; produced technical processes, procedures, project plans, guides, policies, test plans, DR plans, risk management plans, and requirements documentation; defined SharePoint repository requirements and implemented documentation structures; ensured documentation compliance with ISO 9001; managed SharePoint and network documentation projects; created flowcharts and diagrams; led ROCS staff training on change management processes; supported ROCS Change Control Board activities.
Documentation Manager / Senior Technical Writer at Verizon – Managed Security Services Compliance
January 1, 2012 - December 1, 2014T tracked and managed audit evidence and documentation for ISO 9000/27000, COBIT, FISMA, Webtrust, Cybertrust, HIPAA, and PCI audits; streamlined documentation to align with ISO, COBIT, NIST, and PCI frameworks for certification; supported NIST control evaluation and mapping; created a SharePoint repository and centralized procedures, policies, and manuals; authored templates, procedures, user manuals, and policies and managed records with retention schedules.
Business Analyst / Senior Technical Writer at Mil Corporation (Department of Commerce)
January 1, 2009 - January 1, 2012Researched and analyzed business needs to identify problems and propose solutions; authored business, user, and functional requirements; mapped requirements to tasks and WBS; created help topics, system documentation templates, announcements, and marketing materials; implemented and managed change/release management processes and Change Request Board documentation.
Proposal Project Manager at Worldwide Information Network Systems
January 1, 2009 - January 1, 2009Managed proposal development for federal agencies (GSA, DHS, VA, Commerce, DOJ, DOT); drafted technical and management volumes, past performance, and resumes; created marketing materials and maintained a pipeline of proposal opportunities.
Proposal Project Manager at Hardie Industries Inc.
January 1, 2008 - January 1, 2009Directed proposal and grant development for construction projects; developed compliance matrices, proposal schedules, and SOWs; maintained proposal libraries; contributed to successful procurement wins.
Senior Technical Writer at Quality One Communications (Unisys)
January 1, 2007 - January 1, 2008Managed documentation for ROCS; supported quality assurance and documentation revitalization; produced templates, user guides, and policies; supported SOW responses and management plans; contributed to large procurement documentation.
Senior Technical Writer at Sapphire Technologies (Navy Bethesda Medical Center)
January 1, 2007 - January 1, 2007Maintained system technical reference documents, user manuals, and training guides; managed documentation and project content via SharePoint portals.
Senior Technical Writer at Turner Consulting Group (Department of Justice)
January 1, 2006 - January 1, 2007Led documentation development, requirements analysis, and traceability matrix creation; supported C&A processes and collaborated with DOJ stakeholders and project teams.
Senior Technical Writer at MSRB – Arlington/Alexandria, VA
January 1, 2006 - January 1, 2006Developed documentation, business requirements analysis, process charts, and manuals for software systems; contributed to risk and compliance documentation.
Special Assistant to VP / Subcontractor Assistant at Halliburton / KBR
January 1, 2005 - January 1, 2006Supported leadership with reporting, project plans, org charts, and subcontractor/procurement documentation.
Project Administrator at SI International (Office of the Comptroller of the Currency)
January 1, 2005 - January 1, 2005Provided contract support and deliverable tracking for system requirements.
Technical Writer at Technology Team
January 1, 2005 - January 1, 2005Developed SDLC documentation and SOPs for a web-based COTS product (GIFTS software).
Technical Writer at RCI (U.S. Postal Service)
January 1, 2004 - January 1, 2005Developed and maintained technical documentation packages for postal equipment.
Technical Writer / Technical Trainer at XTRIA (Drug Enforcement Administration)
January 1, 2002 - January 1, 2004Led documentation and training for Smart Cards and PKI technology; created course materials and conducted training sessions.
Education
Master of Business Administration (MBA), Marketing at University of Phoenix
January 11, 2030 - January 1, 2007Bachelor of Science, Computer Networking at Strayer University
January 11, 2030 - January 1, 2005Qualifications
Past Secret Clearance
January 11, 2030 - May 12, 2026Certified ISO 9001:2015 Lead Auditor (TPECS) – BSI Group
January 1, 2017 - May 12, 2026QM – Quality Management Systems v2.0 – BSI Group
January 1, 2017 - May 12, 2026TL – Leading Management Systems Audit Teams v2.0 – BSI Group
January 1, 2017 - May 12, 2026AU – Management Systems Auditing v2.0 – BSI Group
January 1, 2017 - May 12, 2026Industry Experience
Healthcare, Government, Professional Services, Software & Internet, Transportation & Logistics
Experience Level
Expert
Expert
Hire a Writer
We have the best writer experts on Twine. Hire a writer in Clinton today.