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I am Kevin Baldwin, a strategic leader with over 20 years of experience driving measurable business improvements across global industries. I specialize in lean methodologies, customer journey transformations, and operational optimization, delivering outcomes such as multi-million pound cost savings, capacity enhancements, and ARR growth. I thrive on guiding cross-functional teams, implementing CRM and analytics solutions, and turning data into action to fuel sustainable growth. I excel at leading complex programs from concept to implementation, leveraging CRM systems (Zoho, Dynamics), analytics tools (Power BI, Tableau), and automation platforms (KNIME) to boost efficiency and elevate customer satisfaction. My approach combines rigorous process improvement with pragmatic change management to ensure lasting impact and stakeholder buy-in.…I am Kevin Baldwin, a strategic leader with over 20 years of experience driving measurable business improvements across global industries. I specialize in lean methodologies, customer journey transformations, and operational optimization, delivering outcomes such as multi-million pound cost savings, capacity enhancements, and ARR growth. I thrive on guiding cross-functional teams, implementing CRM and analytics solutions, and turning data into action to fuel sustainable growth. I excel at leading complex programs from concept to implementation, leveraging CRM systems (Zoho, Dynamics), analytics tools (Power BI, Tableau), and automation platforms (KNIME) to boost efficiency and elevate customer satisfaction. My approach combines rigorous process improvement with pragmatic change management to ensure lasting impact and stakeholder buy-in.

Kevin Baldwin

Project Manager, Brand Strategist, Marketing Strategist, +4

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I am Kevin Baldwin, a strategic leader with over 20 years of experience driving measurable business improvements across global industries. I specialize in lean methodologies, customer journey transformations, and operational optimization, delivering outcomes such as multi-million pound cost savings, capacity enhancements, and ARR growth. I thrive on guiding cross-functional teams, implementing CRM and analytics solutions, and turning data into action to fuel sustainable growth. I excel at leading complex programs from concept to implementation, leveraging CRM systems (Zoho, Dynamics), analytics tools (Power BI, Tableau), and automation platforms (KNIME) to boost efficiency and elevate customer satisfaction. My approach combines rigorous process improvement with pragmatic change management to ensure lasting impact and stakeholder buy-in.…I am Kevin Baldwin, a strategic leader with over 20 years of experience driving measurable business improvements across global industries. I specialize in lean methodologies, customer journey transformations, and operational optimization, delivering outcomes such as multi-million pound cost savings, capacity enhancements, and ARR growth. I thrive on guiding cross-functional teams, implementing CRM and analytics solutions, and turning data into action to fuel sustainable growth. I excel at leading complex programs from concept to implementation, leveraging CRM systems (Zoho, Dynamics), analytics tools (Power BI, Tableau), and automation platforms (KNIME) to boost efficiency and elevate customer satisfaction. My approach combines rigorous process improvement with pragmatic change management to ensure lasting impact and stakeholder buy-in.

Available to hire

I am Kevin Baldwin, a strategic leader with over 20 years of experience driving measurable business improvements across global industries. I specialize in lean methodologies, customer journey transformations, and operational optimization, delivering outcomes such as multi-million pound cost savings, capacity enhancements, and ARR growth. I thrive on guiding cross-functional teams, implementing CRM and analytics solutions, and turning data into action to fuel sustainable growth.

I excel at leading complex programs from concept to implementation, leveraging CRM systems (Zoho, Dynamics), analytics tools (Power BI, Tableau), and automation platforms (KNIME) to boost efficiency and elevate customer satisfaction. My approach combines rigorous process improvement with pragmatic change management to ensure lasting impact and stakeholder buy-in.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Co-Founder & Consulting Partner at Newgate Business Consulting

February 1, 2019 - October 31, 2025

Co-founded and led a customer experience overhaul and lean transformations for clients, implementing automation (KNIME, Power BI) and CRM implementations (Zoho, Dynamics) to increase capacity and improve engagement.

Continuous Improvement Consultant at BT Group/Enterprise

February 1, 2019 - February 1, 2019

Designed and implemented end-to-end customer journey methodology; led cross-functional teams; delivered £3.2m annualized savings through productivity and process optimization.

Programme Manager at Rolls-Royce

May 1, 2014 - May 1, 2014

Managed global cost reduction projects using Value Stream Mapping and supplier negotiations; achieved £6M recurring in-year savings and identified £30M in pipeline opportunities.