Available to hire
UI/UX Designer and Front-End Developer with a diploma in Interactive Media Design and hands-on experience creating accessible, user-centred digital interfaces. I combine UX research, prototyping, and front-end development to build clear, usable experiences.
I also bring strong user insight from front-line support work and CRM documentation, and I maintain a consistent creative brand through independent digital content creation. Skilled in HTML, CSS, JavaScript, React.js, WordPress/Drupal, SEO, and usability testing.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Language
English
Fluent
French
Fluent
Spanish; Castilian
Intermediate
Haitian; Haitian Creole
Fluent
Work Experience
Call Center Representative at Seasonal Costco Wholesale
October 1, 2023 - February 1, 2024Responded to high-volume inbound calls during peak holiday season while maintaining accuracy and professionalism. Resolved billing, order, and membership inquiries with speed and clarity. Navigated internal systems under pressure while staying accurate. Demonstrated empathy, patience, and effective communication with every customer interaction. Documented calls, captured real-time notes, and updated customer logs accurately using Oracle CRM.
Call Center Representative at Costco Wholesale
October 1, 2023 - February 29, 2024Responded to high-volume inbound calls during peak holiday season; Resolved billing, order, and membership inquiries with professionalism and speed; Documented calls and updated logs using Oracle CRM.
Call Center Representative at Costco Wholesale (Seasonal)
October 1, 2023 - February 1, 2024Responded to high-volume inbound calls during peak holiday season while maintaining accuracy and professionalism. Resolved billing, order, and membership inquiries with professionalism and speed. Maintained accuracy while navigating internal systems under pressure. Built multitasking and communication skills in a fast-paced call center environment. Demonstrated empathy, patience, and clarity with every customer interaction. Used Oracle CRM to document calls, take real-time notes, and update customer logs accurately.
UX/UI Website Revamp (Project) at SELspace (Educational School website)
May 1, 2023 - August 1, 2023Collaborated with a teacher client to redesign and modernize a school website. Coordinated tasks using Basecamp. Migrated the site from an outdated WordPress CMS to a newer version for improved performance and flexibility. Improved UX through updates to logo, visual hierarchy, readability, broken-link fixes, and resolution of formatting bugs. Applied on-page SEO practices (headings, content, image alt text, internal links, and site structure) and improved accessibility (A11y) and information architecture. Reported improved task completion time by 40% after launch.
UX UI – Website Revamp at SELspace (Educational project)
May 1, 2023 - August 31, 2023Collaborated with teacher client to redesign and modernize the school website; migrated from outdated WordPress to a newer version; improved logo, visual hierarchy, accessibility, and readability; reduced formatting issues and broken links; post-launch task completion improved by 40%.
UX UI – Website Revamp for Educational school SELspace at SELspace
May 1, 2023 - August 1, 2023Collaborated with a teacher client to redesign and modernize their school website. Used Basecamp to coordinate team communication, task management, and progress tracking. Migrated the site from an outdated WordPress CMS to a newer version for better performance and flexibility. Improved UX by updating the logo, enhancing visual hierarchy and readability, fixing broken links, and resolving formatting bugs. Gained hands-on experience in user-centered design, client communication, and responsive layout optimization. Delivered a cleaner, user-friendly experience tailored to staff and families. Improved task completion time by 40% post-launch. Simplified information architecture and improved accessibility (A11y).
Personal Support Assistant at Montfort Long Term Care
October 1, 2021 - PresentPerformed key-fob database entry and maintained accurate user logs. Provided front desk and reception support by welcoming and assisting residents, families, and visitors. Assisted with feeding residents and supervised those requiring one-on-one care and attention. Helped coordinate and lead resident activities, including games, crafts, and recreational programming. Encouraged and motivated residents to participate in social and cognitive activities. Decorated resident areas and common spaces for holidays and special occasions. Hosted and facilitated video calls between residents and families during COVID-19 visitor restrictions. Conducted COVID-19 screenings for staff, visitors, and caregivers, and enforced health protocols. Supported resident mobility needs, including safe transfers and repositioning assistance. Maintained a safe, compassionate, and respectful environment for all residents and guests.
Patient Support Assistant at Revera Montfort Long Term Care Home
September 1, 2021 - April 27, 2024Assist patients moving; Motivating patients into playing activities; Making activities with patients; Covid screening for staff, visitors and essential caregiver; Participating in holidays decorations
Customer Care - Cashier at Canadian Tire
October 1, 2019 - February 28, 2021Make transactions & credit card payment; Assist customer inquiries; Creating customer online order; Customer online order dispatch; Finding solutions if any issues occur; Team work
Teaching & Pro-Bono Design Lead – Game Board Project at Algonquin College
September 1, 2019 - December 1, 2019Led a student team in conceptualizing and designing an interactive board game prototype. Guided peers on visual design, layout, and gameplay mechanics, ensuring cohesive user experience. Facilitated creative direction and feedback sessions, mentoring team members on improving design quality. Oversaw UI elements, art style consistency, and user interaction flow within the project. Delivered project presentations showcasing teamwork, process, and design strategy.
Usher at Cirque du Soleil - Adecco
August 1, 2019 - September 30, 2019Directing the audience to their assigned seats; Supervising during the show; Verifications if seats were correctly assigned; Assist to answer questions from the audience; Directing the audience to the location
Independent Digital Content Creator & Recording Artist at Self-employed
January 1, 2014 - PresentPlanned and published multimedia content across YouTube, Instagram, TikTok, and music streaming platforms. Developed release campaigns including captions, thumbnails, graphics, and short-form video content for target audiences. Promoted original music while maintaining consistent branding using Adobe Creative Suite, Canva, and Vegas Pro. Tracked reach, engagement, views, watch time, and audience response to improve future content strategy.
Education
Diploma at Algonquin College
September 1, 2021 - December 31, 2023Certification at Algonquin College
September 1, 2020 - April 30, 2021Ontario Secondary School Diploma at Collège Catholique Samuel-Genest
August 30, 2013 - June 20, 2019Elementary School Diploma at Petit Prince / Horizon-Jeunesse
August 1, 2008 - June 30, 2013Diploma in Interactive Media Design at Algonquin College
January 1, 2021 - January 1, 2023Minor in Positive Psychology at Algonquin College
January 1, 2021 - January 1, 2023Ontario Secondary School Diploma (OSSD) at Collège Catholique Samuel-Genest
January 1, 2013 - January 1, 2019Diploma in Interactive Media Design at Algonquin College
January 1, 2021 - December 31, 2023Ontario Secondary School Diploma (OSSD) at Collège Catholique Samuel-Genest
January 1, 2013 - December 31, 2019Design Foundations Certification at Design Foundations
January 1, 2020 - December 31, 2021Diploma - Interactive Media Design at Algonquin College
January 1, 2021 - January 1, 2023Qualifications
Dean's Honour
January 1, 2021 - December 31, 2021Design Foundations Certification
January 1, 2020 - January 1, 2021First Aid Certification
January 1, 2025 - January 1, 2027Brightspace Award – High Achievement in UX Design
January 1, 2022 - December 29, 2025Brightspace Award – Co-op Resume Quiz 100%
January 1, 2022 - December 29, 2025Dean’s Honour List – Interactive Media Design
January 1, 2021 - December 29, 2025First Aid Certification
January 1, 2025 - December 31, 2027Brightspace Award – High Achievement in UX Design
January 1, 2022 - December 31, 2022Brightspace Award – Co-op Resume Quiz 100%
January 1, 2022 - December 31, 2022Dean’s Honour List – Interactive Media Design
January 1, 2021 - December 31, 2021Design Foundations (Certification)
January 1, 2020 - January 1, 2021First Aid Certification
January 1, 2025 - January 1, 2027Brightspace Award – High Achievement in UX Design
January 1, 2022 - July 31, 2026Brightspace Award – Co-op Resume Quiz 100%
January 1, 2022 - July 31, 2026Dean’s Honour List – Interactive Media Design
January 1, 2021 - July 31, 2026Industry Experience
Education, Healthcare, Retail, Gaming, Software & Internet, Media & Entertainment, Professional Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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