I'm a motivated IT Support Technician with an AEC diploma in Network Administration & Support. I thrive on solving complex tech problems and helping users get the most out of their systems. Currently I work as a Cloud System Administrator at Tectmind, handling cloud infrastructures, network administration, hardware/software troubleshooting, and end-user support. I excel in remote collaboration, documentation, and cross-team coordination, with hands-on experience across GCP, AWS, and Azure.

Khaled Alsadi

I'm a motivated IT Support Technician with an AEC diploma in Network Administration & Support. I thrive on solving complex tech problems and helping users get the most out of their systems. Currently I work as a Cloud System Administrator at Tectmind, handling cloud infrastructures, network administration, hardware/software troubleshooting, and end-user support. I excel in remote collaboration, documentation, and cross-team coordination, with hands-on experience across GCP, AWS, and Azure.

Available to hire

I’m a motivated IT Support Technician with an AEC diploma in Network Administration & Support. I thrive on solving complex tech problems and helping users get the most out of their systems.

Currently I work as a Cloud System Administrator at Tectmind, handling cloud infrastructures, network administration, hardware/software troubleshooting, and end-user support. I excel in remote collaboration, documentation, and cross-team coordination, with hands-on experience across GCP, AWS, and Azure.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate

Language

English
Fluent
French
Advanced
Arabic
Intermediate

Work Experience

Cloud System Administrator at Tectmind
October 1, 2024 - Present
Manage and maintain cloud infrastructures (virtual machines, cloud services) ensuring availability, performance, and security. Deploy and configure systems, monitor resources, and implement backup and recovery solutions. Provide Level 1 and 2 technical supports to end-users, resolving issues related to software, hardware, and network connectivity. Collaborate with network teams to ensure compliance, compatibility, and optimized configurations. Document troubleshooting steps and standard operating procedures for efficiency and knowledge sharing. Working on GCP cloud recently, I have worked with them on AWS. Ability to work effectively in a remote work environment.

Education

AEC – Network Administration & Support at Dawson College
January 11, 2030 - January 1, 2024
AEC – Network Administration & Support at Dawson College, Montréal
January 11, 2030 - January 1, 2024
AEC – Network Administration & Support at Dawson College
January 11, 2030 - January 1, 2024

Qualifications

Cloud Digital Leader Certification
August 1, 2024 - January 4, 2026
MICROSOFT 365 CERTIFIED: FUNDAMENTALS MS-900
January 1, 2023 - January 4, 2026
MICROSOFT CERTIFIED: SECURITY COMLIANCE, AND IDENTITY FUNDAMENTALS SC-900
January 1, 2023 - January 4, 2026
MICROSOFT CERTIFIED: AZUR FUNDAMENTALS AZ-900
January 1, 2022 - January 4, 2026
CISCO CERTIFIED NETWORK ASSOCIATE ROUTING AND SWITICHING (CCNA)
January 1, 2014 - January 4, 2026
Cloud Digital Leader Certification
August 1, 2024 - January 4, 2026
Microsoft 365 Certified: Fundamentals MS-900
January 1, 2023 - January 4, 2026
Microsoft Certified: Security, Compliance, and Identity Fundamentals SC-900
January 1, 2023 - January 4, 2026
Microsoft Certified: Azure Fundamentals AZ-900
January 1, 2022 - January 4, 2026
Cisco Certified Network Associate Routing and Switching (CCNA)
January 1, 2014 - January 4, 2026
Cloud Digital Leader Certification
August 1, 2024 - January 4, 2026
MS-900: Microsoft 365 Fundamentals
January 1, 2023 - January 4, 2026
SC-900: Microsoft 365 Security, Compliance, and Identity Fundamentals
January 1, 2023 - January 4, 2026
AZ-900: Microsoft Azure Fundamentals
January 1, 2022 - January 4, 2026
CCNA Routing and Switching (CCNA)
January 1, 2014 - January 4, 2026

Industry Experience

Software & Internet, Professional Services, Computers & Electronics, Telecommunications