Available to hire
I have over 20 years of client and business support experience across banking client sites. I am hardworking, committed, and bring an easygoing, friendly, and caring personality with a keen eye for detail. I thrive in challenging, busy environments and excel at delivering accurate, timely support to clients and colleagues.
I am a fast learner who can adapt to new surroundings and industries. My background spans banking, consultancy, administration, and acting/modeling, which has strengthened my communication, teamwork, and stakeholder management skills. I am comfortable bridging business needs with user-focused solutions and enjoy taking on varied roles.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Gujarati
Fluent
French
Beginner
Work Experience
Actress/Model at Self-employed / Various TV & Film Projects
June 1, 2017 - October 31, 2025Working in TV/Films as an actress and sometimes as a background extra; modelling for lifestyle shoots and company social media as well as corporate/medical content work.
Registration Clerk at Excel London
January 1, 2020 - October 31, 2025Issuing passes, scanning exhibition visitors into the venue, supporting in the VIP area, handing out guides/exhibition bags, and assisting visitors with issues/queries.
Covid Test Assistant at Coalition / Various Locations
October 1, 2021 - October 1, 2021Administering LFT & PCR tests, meet & greet, instructing/testing process to clients, PPE & infection control; analysis of test samples and recording results; completed NHS Test & Trace modules.
Screen Associate at Milestone Technology / Facebook HQ
November 1, 2020 - November 1, 2020Provided entrance temperature screening service for all Facebook associates.
HR Assistant at MACE Group
December 1, 2018 - December 1, 2018Assisted HR to test and run pre-written scripts on the E-Learning system; checked user access/rights, tested training modules, and ensured appraisals were accessible and completed efficiently.
Administration Assistant at Spirit Building Co
September 1, 2018 - September 1, 2018Carried out daily administration tasks for a property refurbishment/new build project; tracked material receipts, budgets, paperwork, and arranged utility connections; scheduled meetings for building control and warranty inspection departments.
Business Support Consultant at Standard Chartered Bank
March 1, 2017 - March 1, 2017Supported business/client users on Global sites; resolved day-to-day issues via phone, tickets, email and in-house chat; processed Fast Track changes; improved banking processes and workflows; authored user/test documentation.
Business Analyst at Lloyds Banking Group
July 1, 2014 - July 1, 2014Implemented new banking products; performed end-to-end analysis on trade/counterparty/static lifecycle; conducted functional testing and wrote user/training documentation.
Client and System Consultant at Sapient
June 1, 2013 - June 1, 2013Client support including system configuration/testing changes; Back Office support for workflow issues; resolved static data, accounting, and settlement issues.
Business Analyst at Commerzbank / Lloyds Banking Group
September 1, 2010 - September 1, 2010Functional analysis, testing, user support and system training; system configuration for new groups/portfolios, counterparty static setup, user fields, and back-office ledgers/rules; end-to-end testing.
Murex Support Analyst at Standard Bank
December 1, 2007 - December 1, 2007Murex-related support and issue resolution.
Application Support Team Leader at City Practitioners – ABN AMRO N.V
April 1, 2007 - April 1, 2007Led application support for banking systems; responsible for support processes and stakeholder communication.
Back Office Settlement Clerk at Bank of New York
February 1, 2001 - February 1, 2001Back office settlement processing and reconciliation tasks.
Front Office Trade Support - Non Deliverable Fund Desk at Standard Chartered
August 1, 1999 - August 1, 1999Trade support for front office operations on non-deliverable funds desk.
Education
C.S.E. at Willesden High School
September 1, 1979 - July 1, 1984O Levels at Kilburn Polytechnic
September 1, 1984 - July 1, 1985Diploma in Fitness Training & Sport Therapy (Dip FTST) at Premier Training & Development LTD
September 1, 1999 - December 1, 1999Qualifications
RSA English Literature – Pass
January 11, 2030 - October 31, 2025AC I Banking Pre and Diploma – Pass
January 11, 2030 - October 31, 2025Murex MXG2000 (versions 3.1, 2.10 & 2.11)
January 11, 2030 - October 31, 2025Sybase, SQL Developer v3.0, ISQL, Linux – Unix, Putty
January 11, 2030 - October 31, 2025Mercury Test Director, Quality Centre, JIRA, Remedy, E-learning System
January 11, 2030 - October 31, 2025Business Analyst
January 11, 2030 - October 31, 2025User/Client Support and Training
January 11, 2030 - October 31, 2025Industry Experience
Financial Services, Gaming, Media & Entertainment, Professional Services, Education, Other
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