Available to hire
I am a banking professional with over 11 years of experience, starting as a Teller and progressing to Branch Operations Manager before moving into the Projects & Business Support Department. I excel at turning operational insights into actionable improvements, bridging frontline realities with strategic initiatives to boost efficiency and service quality.
My hands-on experience includes system testing for core banking platforms and third-party applications, and I have led business analysis, process mapping, and project coordination across the Consumer Banking division. I thrive in cross-functional collaboration with IT and risk, delivering solutions that enhance customer experience, operational resilience, and governance.
Experience Level
Language
Arabic
Advanced
English
Fluent
Work Experience
Senior Officer at Arab African International Bank
May 1, 2025 - November 21, 2025Lead analysis and optimization of processes within the Consumer Banking Division to identify opportunities for value enhancement and service improvements. Design and optimize processes in alignment with strategic goals, ensure regulatory compliance and internal controls. Provide on-the-job training to branch staff during implementation of projects and process enhancements. Support transformation initiatives across branches, manage KRIs, BCP, and RCM to sustain operational resilience. Oversee changes to core banking user procedures and account opening workflows. Address escalated service delays and ensure timely delivery. Ensure compliance with CBE regulations and AAIB policies. Participate in retail transformation projects to support long-term sustainability.
Operations Manager at Arab African International Bank
May 1, 2025 - May 1, 2025Manage day-to-day operations of the department, including cash transfer logistics and central vault coordination. Address outstanding operational findings and maintain control standards to prevent recurrence of issues. Analyze large deposits for profitability in coordination with branch head. Ensure accurate handling of counter cash, trade and non-trade back-office transactions according to SOPs. Promote alternative channels to reduce branch traffic and increase online subscriptions. Ensure referrals are logged in the system and provide data for internal/external reporting. Monitor AML reporting processes and maintain legal/regulatory compliance. Lead and mentor team members, drive innovation, and liaise with internal and external stakeholders to ensure smooth workflow.
Operations Officer at Arab African International Bank
March 1, 2023 - March 1, 2023Manage corporate facilities operations, oversee payment schedules, provide strategic investment advice across financial instruments, monitor high-volume cash flow and hot money movements for major accounts, execute wire transfers and funding processes, support rollout of new banking technologies to enhance client efficiency, ensure strict adherence to internal controls and procedures, review financial statements and branch reports, coordinate with operation units including Trade Finance.
Teller at Arab African International Bank
September 1, 2015 - September 1, 2015Operation Excellence; Branch Compliance Champion; Branch Operational Risk Champion.
Education
Full Diploma in Data Analytics and Business Intelligence Tools at Well Grow Training
January 11, 2030 - November 21, 2025Business Analysis for Financial Institutions at Al mentor
January 11, 2030 - November 21, 2025Banking Operation Framework at Egyptian Banking Institute
January 11, 2030 - November 21, 2025Understanding UCP 600 at Egyptian Banking Institute
January 11, 2030 - November 21, 2025Fintech & Financial Inclusion Professional at Well Grow Training
January 11, 2030 - November 21, 2025Financial modeling and valuation at Udemy
January 11, 2030 - November 21, 2025Financial Statement Analysis at Udemy
January 11, 2030 - November 21, 2025Qualifications
Full Diploma in Data Analytics and Business Intelligence Tools
January 11, 2030 - November 21, 2025Business Analysis for Financial Institutions
January 11, 2030 - November 21, 2025Banking Operation Framework
January 11, 2030 - November 21, 2025Understanding UCP 600
January 11, 2030 - November 21, 2025Fintech & Financial Inclusion Professional
January 11, 2030 - November 21, 2025Financial modeling and valuation
January 11, 2030 - November 21, 2025Financial Statement Analysis
January 11, 2030 - November 21, 2025Industry Experience
Financial Services, Professional Services
Experience Level
Hire a Project Manager
We have the best project manager experts on Twine. Hire a project manager in Cairo today.