Led a renowned luxury menswear webstore for 18 seasons of consecutive growth by directing buying, merchandising, copywriting and customer care, inspiring over 80% of our customers to become regular return shoppers and fostering a global community of like-minded enthusiasts.

Kyle Toman

Led a renowned luxury menswear webstore for 18 seasons of consecutive growth by directing buying, merchandising, copywriting and customer care, inspiring over 80% of our customers to become regular return shoppers and fostering a global community of like-minded enthusiasts.

Available to hire

Led a renowned luxury menswear webstore for 18 seasons of consecutive growth by directing buying, merchandising, copywriting and customer care, inspiring over 80% of our customers to become regular return shoppers and fostering a global community of like-minded enthusiasts.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate

Language

English
Fluent
Japanese
Intermediate

Work Experience

Ecommerce Manager at NO MAN WALKS ALONE
November 1, 2013 - Present
Led a renowned luxury menswear webstore for 18 seasons of consecutive growth by directing buying, merchandising, copywriting and customer care, inspiring over 80% of customers to become regular return shoppers. Implemented weekly drops from a curated seasonal assortment to drive repeat purchases, sourced external developers to enhance site functionality including a custom loyalty program, pre-orders, an engaging customer gallery, and an advanced search. Grew email list 30-40% annually through compelling twice-weekly newsletters and streamlined customer service via Gorgias with on-site chat and FAQ-driven macros. Calculated weekly sell-throughs, analyzed trends to forecast buys and budgets, wrote product descriptions, refreshed store assets, and supervised daily order fulfillment and customer service.
Senior Data Analyst / Data Delivery Manager at All Global – Market Research Fieldwork
June 1, 2012 - December 1, 2013
Led data preparation and delivery for clients with unique needs. Piloted a web-app delivery method enabling real-time cross-tabulation. Drove continuous process improvements to reduce delivery times and redundancies while increasing data quality. Successfully leveraged offshore internal resources to handle tasks previously outsourced.

Education

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Qualifications

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Industry Experience

Software & Internet, Retail, Media & Entertainment, Professional Services, Consumer Goods