Available to hire
I have designed and delivered tailored training programs as part of change projects in a range of industries including government, financial services, utilities and higher education.
I am a qualified Instructional Designer and a PROSCI certified Change Manager with over 13yrs experience planning and implementing change activities, including training for both business improvement and technology driven projects.
Learning materials created include: eLearning modules, face to face workshops & facilitator guides, SharePoint sites, cheat sheets, user guides, participant workbooks, assessments
Technology Familiarity: MS Office (esp PowerPoint), Adobe Captivate, Chamelon Creator, Articulate 360
Experience Level
Expert
Expert
Expert
Expert
Expert
Language
English
Fluent
Work Experience
Project Change & Training Lead at University of Melbourne
July 1, 2025 - July 1, 2026Lead stakeholder analysis and design/delivery of pre go-live stakeholder engagement activities. Design, develop and deliver in-person and virtual training programs for frontline student support staff as part of the SSTP portfolio.
Change Learning Lead at Ingham’s
March 1, 2024 - May 31, 2025Designed and delivered a comprehensive learning program for Procurement Transformation delivering the Coupa system (including AI software) for supplier information management, supplier risk assessment and Procure-to-Pay. Supported the Senior Change Manager with change activities including impact assessments, stakeholder engagement and communications. Conducted learning needs assessment, defined learning outcomes, developed tailored learning content and support materials for stakeholder groups, facilitated tailored training sessions, and designed learning assessments to evidence learning achievement. Documented business processes and change impacts and developed a Coupa program intranet site with tailored communications and support materials. Impacted ~450 staff including 50 people managers.
Change & Communications Manager at Downer Group
December 1, 2023 - March 31, 2024Supported change and support communications for people managers and internal HR teams on the Optimus: Core People Processes project replacing legacy HR systems with Oracle HCM. Designed and developed a SharePoint site with tailored content for five stakeholder groups; supported creation of tailored training materials; planned, developed and delivered stakeholder change and support communications including email and regular change update packs. Impacted ~50 internal HR staff and 500+ people managers.
Change Manager at PricewaterhouseCoopers (PwC)
January 1, 2022 - December 31, 2023Delivered change management across enabling functions transformation initiatives including Finance Transformation, Contingent Workforce Transformation, Procurement Transformation, and EAP & Wellness. Facilitated project governance and scope definition, including collaborative development of the vision for change with leadership. Developed stakeholder journey maps; managed Firm-wide engagement to support project discovery and build a case for change; identified people-change opportunities; managed change plans and activities including stakeholder assessments, measures of success, impact assessments and communications; and supported benefit realisation through measures of success, monitoring frequency and reporting mechanisms. Impact varied from ~15 to ~500 stakeholders depending on project.
Change Manager at University of New South Wales
October 1, 2021 - December 31, 2021Supported the Senior Change Manager on a Digital Assessments Program implementing Inspera by focusing on engagement of academic and professional staff across 7 faculties and approx. 40 schools. Managed engagement through facilitation and tailored communications and support, planned faculty implementation activities, developed communication packs, and facilitated engagement meetings/events. Impacted 1000+ academic staff, 500+ professional staff, and 14,000 students across 7 faculties.
Change, Learning and Organisational Development Consultant at MLC Advice
April 1, 2019 - September 30, 2021Developed a custom capability and competency framework for MLC advisors as a result of regulatory reforms implementing professional standards and a code of ethics. Applied adult learning principles to embed the framework through learning programs including Fixed-Term Advice Agreements project, Advisor Guidance learning program, Professional Year Program, and Project Eagle - Risk. Conducted leading-practice research and stakeholder engagement; built and maintained change schedules, stakeholder matrices, impact assessments and embedment plans; designed learning content and assessment processes aligned to the framework; completed learning needs assessment and learning plans; and built/evolved BAU embedment. Delivered comprehensive learning programs including 9 eLearning modules plus case studies, participant workbooks and reflective activities. Impacted ~2000 advisers and ~50 internal staff.
Change Manager at Macquarie Group
March 1, 2018 - March 31, 2019Managed change for Risk Management Group projects and initiatives including an Agile improvement to counterparty assessment and an organisation-wide insider threats program, plus uplift of internal change capability within RMG. Conducted change impact analysis, communications and learning/readiness activities. Supported adoption of Agile ways of working with the Product Owner; contributed to embedment of a newly formed Risk Enterprise Support team and built an Agile change management guild. Impacted ~200 internal stakeholders across Australia, UK, US, India and Singapore.
Instructional Designer at Central Coast Council
June 1, 2017 - November 30, 2017Developed user guides for the procurement module of SAP ERP system as part of the Wyong and Gosford Council merger, supporting implementation via practical documentation.
Change Manager at NAB MLC, Wealth
March 1, 2016 - November 30, 2016Managed change activities of a regulatory compliance project for Managed Investment Trusts. Included change, stakeholder, communications and training analysis; ongoing stakeholder engagement; development of internal training materials; readiness assessment and monitoring. Conducted detailed change impact analysis including impacted stakeholder assessments and impact workshops; facilitated To-Be process definition workshops; monitored change readiness; developed and delivered internal communication and learning materials including customer journey mapping, quick reference guides and work instructions; facilitated internal workshops and delivered an external webinar; and developed a post go-live support model. Impacted ~150 internal and ~7000 external stakeholders.
Organisational Change Manager at TransGrid
May 1, 2015 - February 29, 2016Managed change activities for high-profile concurrent IT project changes, including stakeholder engagement, analyses and coordination of training activities and change communications. Championed organisational change management awareness and adoption by consulting project managers and providing guidance using a custom organisational change management tool. Worked across multiple IT projects including an Enterprise Portfolio & Project Management System, ICT Services Intranet Refresh, and the TransGrid Information Management Excellence program of work. Coached IT project managers and business analysts on the change toolkit, engaged stakeholders via communications, workshops, champion networks and surveys, planned and managed change strategies and plans (including gap and training needs analyses), and established/maintained a change champion network. Impacted ~50-300 stakeholders depending on project.
Business Change Specialist at Insurance Australia Group (IAG), Retail Business Insurance
July 1, 2012 - May 31, 2015Coordinated and advised RBI business change activities across concurrent projects aligned to the business plan and transformation, impacting underwriting, sales, service and claims contact centre staff. Managed change task scheduling, stakeholder engagement and communication, liaised with project teams to ensure deliverables were beneficial to the business, produced change reporting including post-implementation feedback and reviews, designed change-awareness learning modules for the team and wider business unit, and coordinated post-implementation business support including facilitating stakeholder feedback sessions and reviews. Impacted ~20-150 stakeholders depending on project.
Change Analyst at RailCorp
March 1, 2012 - July 31, 2012HR Knowledge Coordinator / HRIS Project Coordinator at Department of Transport
July 1, 2011 - March 31, 2012Coordinated HR knowledge and supported HRIS-related work.
Change Analyst at RailCorp, HR Workforce Strategy
March 1, 2011 - June 30, 2011Supported HR workforce strategy work within RailCorp.
ICT Graduate at RailCorp ICT Graduate Programme
January 1, 2009 - March 31, 2011Graduate program within RailCorp ICT, building foundational capabilities across ICT and business support functions.
Education
Masters in Information & Knowledge Management at University of Technology, Sydney
January 1, 2008 - August 3, 2026Qualifications
HR to Organisational Development
January 1, 2020 - August 3, 2026Instructional Design Essentials
January 1, 2016 - August 3, 2026eLearning Essentials
January 1, 2016 - August 3, 2026General Construction Induction White Card
January 1, 2015 - August 3, 2026Prosci Change Management Certification
January 1, 2011 - August 3, 2026Leading Bold Change: Train the Trainer
January 1, 2011 - August 3, 2026Stakeholder Management
January 1, 2011 - August 3, 2026SharePoint 2007: Site Owners & Site Members
January 1, 2011 - August 3, 2026Requirements Gathering & Specification
January 1, 2010 - August 3, 2026Business Analysis
January 1, 2010 - August 3, 2026Negotiation & Influence
January 1, 2010 - August 3, 2026Information Technology Infrastructure Library (ITIL) Foundations
January 1, 2009 - August 3, 2026Project Management 201: Fundamentals
January 1, 2009 - August 3, 2026Industry Experience
Education, Government, Professional Services, Financial Services, Energy & Utilities
Experience Level
Expert
Expert
Expert
Expert
Expert
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