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I am a data-driven Application Support and Customer Operations professional with experience across energy, government, healthcare, and technology sectors. I have a strong background in data analysis, reporting, system support, and stakeholder communication. I have experience using Excel and essential knowledge in SQL, Python, and Power BI for data extraction, analysis, and reporting, with a proven ability to analyze complex datasets, identify trends and anomalies, and translate technical information into clear, actionable insights. I recently completed advanced data analytics training and am now seeking analytical or technical support roles following a planned career break. I bring a collaborative mindset and a drive to convert data into practical solutions that improve customer outcomes and operational efficiency.…I am a data-driven Application Support and Customer Operations professional with experience across energy, government, healthcare, and technology sectors. I have a strong background in data analysis, reporting, system support, and stakeholder communication. I have experience using Excel and essential knowledge in SQL, Python, and Power BI for data extraction, analysis, and reporting, with a proven ability to analyze complex datasets, identify trends and anomalies, and translate technical information into clear, actionable insights. I recently completed advanced data analytics training and am now seeking analytical or technical support roles following a planned career break. I bring a collaborative mindset and a drive to convert data into practical solutions that improve customer outcomes and operational efficiency.

Lakshaya Bhaskaran

Data Scientist, Data Analyst, Web Developer, +4

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I am a data-driven Application Support and Customer Operations professional with experience across energy, government, healthcare, and technology sectors. I have a strong background in data analysis, reporting, system support, and stakeholder communication. I have experience using Excel and essential knowledge in SQL, Python, and Power BI for data extraction, analysis, and reporting, with a proven ability to analyze complex datasets, identify trends and anomalies, and translate technical information into clear, actionable insights. I recently completed advanced data analytics training and am now seeking analytical or technical support roles following a planned career break. I bring a collaborative mindset and a drive to convert data into practical solutions that improve customer outcomes and operational efficiency.…I am a data-driven Application Support and Customer Operations professional with experience across energy, government, healthcare, and technology sectors. I have a strong background in data analysis, reporting, system support, and stakeholder communication. I have experience using Excel and essential knowledge in SQL, Python, and Power BI for data extraction, analysis, and reporting, with a proven ability to analyze complex datasets, identify trends and anomalies, and translate technical information into clear, actionable insights. I recently completed advanced data analytics training and am now seeking analytical or technical support roles following a planned career break. I bring a collaborative mindset and a drive to convert data into practical solutions that improve customer outcomes and operational efficiency.

Available to hire

I am a data-driven Application Support and Customer Operations professional with experience across energy, government, healthcare, and technology sectors. I have a strong background in data analysis, reporting, system support, and stakeholder communication. I have experience using Excel and essential knowledge in SQL, Python, and Power BI for data extraction, analysis, and reporting, with a proven ability to analyze complex datasets, identify trends and anomalies, and translate technical information into clear, actionable insights. I recently completed advanced data analytics training and am now seeking analytical or technical support roles following a planned career break.

I bring a collaborative mindset and a drive to convert data into practical solutions that improve customer outcomes and operational efficiency.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Career Break

September 1, 2023 - Present

Took a planned maternity leave and continued professional development, maintaining technical skills in SQL, Excel, Python, and Power BI; completed the Data Analytics Level 3 qualification in preparation for workforce re-entry.

Customer Operations and Data Support Advisor at Utility Warehouse

February 1, 2023 - September 30, 2023

Analysed customer energy usage and billing datasets to identify discrepancies, trends, and anomalies. Consolidated data from multiple internal systems to assess customer financial profiles and support payment plan decisions. Interpreted complex billing and account data, producing clear summaries and recommendations for customers and internal teams. Investigated account-level issues using data analysis, reducing repeat enquiries and escalations. Collaborated with technical and operational teams to resolve system- and data-related issues efficiently.

HMRC Customs and Trade Data Advisor at Hinduja Global Solutions

November 1, 2020 - September 30, 2022

Analyzed customs declaration datasets to identify errors, inconsistencies, and compliance risks. Extracted, cleaned, and validated data including EORI numbers, VAT numbers, and commodity codes. Processed and submitted customs declarations accurately under strict regulatory deadlines. Reviewed large volumes of data in a fast-paced environment while maintaining high accuracy. Identified data trends and process gaps, contributing to improved reporting and operational efficiency. Liaised with internal teams and external agencies to ensure regulatory compliance.

Data Administration Officer at Bupa Cromwell Hospital

January 1, 2019 - June 30, 2020

Collected, validated and maintained sensitive patient data in line with the Data Protection Act. Analyzed patient and appointment data to support allocation of appropriate medical professionals. Extracted and processed personal, financial and medical information for operational and reporting purposes. Communicated with insurance providers to verify coverage and support data-driven service decisions. Used patient data insights to improve service efficiency and customer experience.

Application Support Consultant at Zest Technology Limited

August 1, 2017 - September 30, 2018

Provided application and system support for client payroll platforms. Analyzed system and client data to identify root causes of technical issues. Managed multiple support tickets, prioritising workloads and meeting SLAs. Collaborated with cross-functional technical teams to resolve complex system issues. Maintained accurate system and ticket records, identifying patterns to improve workflows. Explained technical concepts clearly to non-technical users, ensuring effective implementation.

Career Break - Maternity Leave & Professional Development

September 1, 2023 - Present

Took a planned career break to focus on maternity leave and early childcare. Maintained and enhanced technical skills through structured learning in SQL, Excel, Python, and Power BI, and completed a Data Analytics Level 3 qualification to strengthen analytical and reporting capabilities in preparation for workforce re-entry.