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I am an entry-level data analyst with a First Class BSc (Hons) in Business Information Technology, with hands-on experience in application support, customer service, and data handling. I am proficient in Excel for data cleaning, reporting, and analysis, and I have foundational knowledge of SQL, Python, and Power BI. I enjoy turning complex data into clear insights and I’m passionate about helping teams make data-driven decisions. I’m eager to contribute to data-driven decision-making in a Junior Data Analyst or MI/Reporting Analyst role, and I value clear communication, problem-solving, and collaboration with stakeholders.…I am an entry-level data analyst with a First Class BSc (Hons) in Business Information Technology, with hands-on experience in application support, customer service, and data handling. I am proficient in Excel for data cleaning, reporting, and analysis, and I have foundational knowledge of SQL, Python, and Power BI. I enjoy turning complex data into clear insights and I’m passionate about helping teams make data-driven decisions. I’m eager to contribute to data-driven decision-making in a Junior Data Analyst or MI/Reporting Analyst role, and I value clear communication, problem-solving, and collaboration with stakeholders.

Lakshaya Bhaskaran

Data Scientist, Data Analyst, Data Visualizer, +2

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I am an entry-level data analyst with a First Class BSc (Hons) in Business Information Technology, with hands-on experience in application support, customer service, and data handling. I am proficient in Excel for data cleaning, reporting, and analysis, and I have foundational knowledge of SQL, Python, and Power BI. I enjoy turning complex data into clear insights and I’m passionate about helping teams make data-driven decisions. I’m eager to contribute to data-driven decision-making in a Junior Data Analyst or MI/Reporting Analyst role, and I value clear communication, problem-solving, and collaboration with stakeholders.…I am an entry-level data analyst with a First Class BSc (Hons) in Business Information Technology, with hands-on experience in application support, customer service, and data handling. I am proficient in Excel for data cleaning, reporting, and analysis, and I have foundational knowledge of SQL, Python, and Power BI. I enjoy turning complex data into clear insights and I’m passionate about helping teams make data-driven decisions. I’m eager to contribute to data-driven decision-making in a Junior Data Analyst or MI/Reporting Analyst role, and I value clear communication, problem-solving, and collaboration with stakeholders.

Available to hire

I am an entry-level data analyst with a First Class BSc (Hons) in Business Information Technology, with hands-on experience in application support, customer service, and data handling. I am proficient in Excel for data cleaning, reporting, and analysis, and I have foundational knowledge of SQL, Python, and Power BI. I enjoy turning complex data into clear insights and I’m passionate about helping teams make data-driven decisions.

I’m eager to contribute to data-driven decision-making in a Junior Data Analyst or MI/Reporting Analyst role, and I value clear communication, problem-solving, and collaboration with stakeholders.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Career Break

September 1, 2023 - Present

Took a planned maternity leave and continued professional development, maintaining technical skills in SQL, Excel, Python, and Power BI; completed the Data Analytics Level 3 qualification in preparation for workforce re-entry.

Customer Operations and Data Support Advisor at Utility Warehouse

February 1, 2023 - September 30, 2023

Analysed customer energy usage and billing datasets to identify discrepancies, trends, and anomalies. Consolidated data from multiple internal systems to assess customer financial profiles and support payment plan decisions. Interpreted complex billing and account data, producing clear summaries and recommendations for customers and internal teams. Investigated account-level issues using data analysis, reducing repeat enquiries and escalations. Collaborated with technical and operational teams to resolve system- and data-related issues efficiently.

HMRC Customs and Trade Data Advisor at Hinduja Global Solutions

November 1, 2020 - September 30, 2022

Analyzed customs declaration datasets to identify errors, inconsistencies, and compliance risks. Extracted, cleaned, and validated data including EORI numbers, VAT numbers, and commodity codes. Processed and submitted customs declarations accurately under strict regulatory deadlines. Reviewed large volumes of data in a fast-paced environment while maintaining high accuracy. Identified data trends and process gaps, contributing to improved reporting and operational efficiency. Liaised with internal teams and external agencies to ensure regulatory compliance.

Data Administration Officer at Bupa Cromwell Hospital

January 1, 2019 - June 30, 2020

Collected, validated and maintained sensitive patient data in line with the Data Protection Act. Analyzed patient and appointment data to support allocation of appropriate medical professionals. Extracted and processed personal, financial and medical information for operational and reporting purposes. Communicated with insurance providers to verify coverage and support data-driven service decisions. Used patient data insights to improve service efficiency and customer experience.

Application Support Consultant at Zest Technology Limited

August 1, 2017 - September 30, 2018

Provided application and system support for client payroll platforms. Analyzed system and client data to identify root causes of technical issues. Managed multiple support tickets, prioritising workloads and meeting SLAs. Collaborated with cross-functional technical teams to resolve complex system issues. Maintained accurate system and ticket records, identifying patterns to improve workflows. Explained technical concepts clearly to non-technical users, ensuring effective implementation.

Career Break - Maternity Leave & Professional Development

September 1, 2023 - Present

Took a planned career break to focus on maternity leave and early childcare. Maintained and enhanced technical skills through structured learning in SQL, Excel, Python, and Power BI, and completed a Data Analytics Level 3 qualification to strengthen analytical and reporting capabilities in preparation for workforce re-entry.

Maternity Leave at Career Break

September 1, 2023 - Present

Continued professional development through online learning in Excel, SQL, Python, and Power BI. Completed Level 3 Data Analytics qualification, maintaining readiness for re-entry into data-focused roles.

Customer Service Advisor at Utility Warehouse

February 1, 2023 - September 1, 2023

Analysed customer billing and usage data to resolve enquiries and discrepancies. Produced clear explanations of billing calculations for customers. Set up payment plans based on customer data and financial circumstances. Tracked recurring issues to support operational improvements. Liaised with engineers and technical teams to ensure accurate data flow.

HMRC Customs & Trade Advisor at Hinduja Global Solutions

November 1, 2020 - September 1, 2022

Analysed and validated EORI numbers, VAT numbers, and commodity codes to support customs declarations. Identified and resolved errors in declarations. Maintained accurate records in CRM systems. Prepared reports and documentation to support compliance.

Customer Services Officer at Bupa Cromwell Hospital

January 1, 2019 - June 1, 2020

Managed sensitive client and insurance data with accuracy. Produced internal updates and reports to support teams. Coordinated information between departments and insurance companies.