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I’m Chong Lam Yuen, an IT professional with almost 30 years of experience across software development, IT infrastructure management, IT support management and IT security consultation. I’ve led multi-disciplinary teams, built repeatable processes, and implemented proactive monitoring to keep complex systems reliable while controlling costs. I thrive on coaching teams to transform performance, delivering projects on time and within budget, and aligning technology initiatives with business goals. My career includes leadership roles at StarHub, SIM, Royal Brunei Airlines, and Keppel FELS, where I drove asset refresh programs, centralized support, and cross-functional collaboration to enhance service delivery.…I’m Chong Lam Yuen, an IT professional with almost 30 years of experience across software development, IT infrastructure management, IT support management and IT security consultation. I’ve led multi-disciplinary teams, built repeatable processes, and implemented proactive monitoring to keep complex systems reliable while controlling costs. I thrive on coaching teams to transform performance, delivering projects on time and within budget, and aligning technology initiatives with business goals. My career includes leadership roles at StarHub, SIM, Royal Brunei Airlines, and Keppel FELS, where I drove asset refresh programs, centralized support, and cross-functional collaboration to enhance service delivery.

Chong Lam Yuen

Project Manager, Web Developer, Full Stack Developer, +1

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I’m Chong Lam Yuen, an IT professional with almost 30 years of experience across software development, IT infrastructure management, IT support management and IT security consultation. I’ve led multi-disciplinary teams, built repeatable processes, and implemented proactive monitoring to keep complex systems reliable while controlling costs. I thrive on coaching teams to transform performance, delivering projects on time and within budget, and aligning technology initiatives with business goals. My career includes leadership roles at StarHub, SIM, Royal Brunei Airlines, and Keppel FELS, where I drove asset refresh programs, centralized support, and cross-functional collaboration to enhance service delivery.…I’m Chong Lam Yuen, an IT professional with almost 30 years of experience across software development, IT infrastructure management, IT support management and IT security consultation. I’ve led multi-disciplinary teams, built repeatable processes, and implemented proactive monitoring to keep complex systems reliable while controlling costs. I thrive on coaching teams to transform performance, delivering projects on time and within budget, and aligning technology initiatives with business goals. My career includes leadership roles at StarHub, SIM, Royal Brunei Airlines, and Keppel FELS, where I drove asset refresh programs, centralized support, and cross-functional collaboration to enhance service delivery.

Available to hire

I’m Chong Lam Yuen, an IT professional with almost 30 years of experience across software development, IT infrastructure management, IT support management and IT security consultation. I’ve led multi-disciplinary teams, built repeatable processes, and implemented proactive monitoring to keep complex systems reliable while controlling costs.

I thrive on coaching teams to transform performance, delivering projects on time and within budget, and aligning technology initiatives with business goals. My career includes leadership roles at StarHub, SIM, Royal Brunei Airlines, and Keppel FELS, where I drove asset refresh programs, centralized support, and cross-functional collaboration to enhance service delivery.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Senior Project Manager at StarHub Pte Ltd

October 1, 2022 - April 1, 2024

Senior Project Manager leading a team of developers, business analysts, and project managers to deliver application development and maintenance support for StarHub clients. Responsibilities included establishing a centralized application support function to improve service delivery across all maintenance contracts, optimizing processes to reduce cost, and supporting key clients such as the Ministry of Environment and the Housing & Development Board. Implemented proactive monitoring and robust incident management practices to minimize downtime and improve customer satisfaction.

Senior IS Manager at Singapore Institute of Management

July 1, 2018 - August 1, 2021

Senior IS Manager responsible for consolidating SIM HQ and SIM Academy IT teams to form an integrated support structure for most SIM IT applications (excluding SIMGE student management system). Achievements included boosting productivity by approximately 80% with around 10 team members; delivering 10–20 application enhancements per month with 5 developers; completing 20+ CAPEX projects totaling around 1.5 million per year with 3 project managers; handling 180+ support tickets per month with 2 support engineers; resolving long-standing performance issues in SIM ERP Unit4 through SAN reorganization and database/application optimization; establishing an in-house Robotic Process Automation (RPA) capability.

Head of IT, Vice President IT at Royal Brunei Airlines

June 1, 2013 - June 1, 2016

As Head of IT / VP IT, led a major asset refresh program to modernize hardware and software with a six-year refresh cycle. Achievements included virtualizing 60% of servers in high-availability configurations; replacing over 800 user workstations; upgrading the corporate email system to Microsoft Exchange for 1,200+ staff; implementing a high-availability VoIP system; lowering IT operating costs by 50% through virtualization and consolidation; quadrupling network bandwidth without increasing cost; and achieving about USD 200k in annual cost savings.

Application Manager at Keppel FELS Offshore & Marine

May 1, 2011 - June 1, 2013

As Application Manager, led two application teams serving Engineering and Production, delivering in-house application development and CAPEX projects totaling ~5 million. Managed two multi-million-dollar projects and provided strategic IT input to the Productivity Committee, guiding corporate decisions on IT investments and process improvements.