Hi, I'm Laura Borel, a marketing student at the Asper School of Business, University of Manitoba. I bring over two years of customer service experience with global brands, including Apple Store and Activate Games, and I love turning ideas into engaging visuals and clear messages. I have a strong background in graphic design and social media strategy, proficient in Canva, Adobe Creative Suite, and digital editing tools. I pay close attention to detail and am quick to learn new concepts, consistently delivering high-quality work.…

Laura Borel

Hi, I'm Laura Borel, a marketing student at the Asper School of Business, University of Manitoba. I bring over two years of customer service experience with global brands, including Apple Store and Activate Games, and I love turning ideas into engaging visuals and clear messages. I have a strong background in graphic design and social media strategy, proficient in Canva, Adobe Creative Suite, and digital editing tools. I pay close attention to detail and am quick to learn new concepts, consistently delivering high-quality work.…

Available to hire

Hi, I’m Laura Borel, a marketing student at the Asper School of Business, University of Manitoba. I bring over two years of customer service experience with global brands, including Apple Store and Activate Games, and I love turning ideas into engaging visuals and clear messages.

I have a strong background in graphic design and social media strategy, proficient in Canva, Adobe Creative Suite, and digital editing tools. I pay close attention to detail and am quick to learn new concepts, consistently delivering high-quality work.

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Skills

Experience Level

Language

English
Fluent
Portuguese
Fluent
Spanish; Castilian
Fluent

Work Experience

Marketing and Service Coordinator at Advance Crane Ltd.
July 1, 2025 - November 17, 2025
Develop and manage engaging digital content, including company emails, website updates, and strategic social media posts, to enhance brand presence. Streamline operational workflow by scheduling time-sensitive client communications. Manage aspects of B2B communication, cultivating positive relationships with both clients and suppliers to facilitate smooth transactions. Generate accurate quotes and detailed job orders for client inspections and services, ensuring clear pricing and operational transparency. Coordinate the procurement of necessary parts of orders, directly supporting the efficient execution and completion of service jobs. Facilitate clear and consistent internal communication across all staff departments, ensuring comprehensive operational alignment and information flow.
Specialist at Apple Store
January 31, 2025 - January 31, 2025
Delivered excellent service to 50+ Apple customers daily by identifying needs, presenting products and services, and educating them on purchasing options. Maintained up-to-date knowledge of all Apple products and services, purchase options, and Product Zone sales processes to enhance customer experience. Support team members across all departments, sharing product knowledge and assisting in ownership opportunities to drive sales. Ensured 100% accuracy in transactions, product recommendations, and customer interactions by following company guidelines. Performed various customer service tasks, including troubleshooting, sales assistance, and product demonstrations, to optimize store operations. Contributed to an inclusive environment by respecting diverse perspectives and fostering a positive team culture. Consistently demonstrated Apple’s values of inclusion and diversity in daily interactions with customers and colleagues.
Game Facilitator at Activate Games
August 31, 2024 - August 31, 2024
Responsible for answering phones and emails, capitalizing on opportunities to accommodate customer needs, and troubleshooting booking challenges to secure them. Performed overrides at check-in, completed daily cash-out sheets accurately, created and received invoices, and took payments. Resolved customer complaints and escalated them to the store leader as required. Maintained effective communication with the team and customers regarding the status of the facility, including each room, ensuring the best customer experience. Facilitated solution-minded processes for customer questions, complaints and issues and led the Activated values. Identified maintenance needs and worked with the Store Leader on provisioning appointments, when necessary, keeping updated and accurate notes of related activities.
Social Media Coordinator (Volunteer) at Commerce Students Association
April 1, 2025 - November 17, 2025
Responsible for maintaining the CSA’s presence on all major social media platforms. Ensure that the CSA’s message is broadcast to the student body in the most effective manner possible while always maintaining the CSA’s professional image.
Director of Marketing at Commerce Cares
July 1, 2025 - November 17, 2025
Responsible for all the Commerce Cares marketing, including monitoring and updating all of the social media pages. Creates content at the events for social media and apply creative vision to the role.

Education

Bachelor of Commerce (Marketing) at University of Manitoba, Asper School of Business
January 11, 2030 - January 1, 2028

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Gaming, Media & Entertainment, Education, Professional Services

Skills

Experience Level