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I'm a proactive professional with a knack for turning complex tasks into smooth, organized processes. I'm energized by solving problems and helping teams achieve their goals. With experience in operations, client support, and healthcare/insurance administration, I bring strong communication, reliability, and a steady drive to contribute to an entry-level role that challenges me.…

Ledie Mae

Project Manager, Production Manager, Content Producer, +2

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I'm a proactive professional with a knack for turning complex tasks into smooth, organized processes. I'm energized by solving problems and helping teams achieve their goals. With experience in operations, client support, and healthcare/insurance administration, I bring strong communication, reliability, and a steady drive to contribute to an entry-level role that challenges me.…

Available to hire

I’m a proactive professional with a knack for turning complex tasks into smooth, organized processes. I’m energized by solving problems and helping teams achieve their goals.

With experience in operations, client support, and healthcare/insurance administration, I bring strong communication, reliability, and a steady drive to contribute to an entry-level role that challenges me.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Assistant Operations Team Lead at Deployed Phil Inc. (Haven)

December 1, 2023 - July 31, 2025

Led a team to complete tasks within deadlines by applying critical thinking, evaluating solutions, and delegating responsibilities while providing constructive feedback. Coordinated administrative support for mortgage advisors, including processing mortgage applications and liaising with lenders. Organized and led team coaching sessions, scheduled meetings, conferences, and travel arrangements, and maintained the executive's appointment calendar. Managed client communications via Mailchimp and social media tools; oversaw internal processes using Google Forms and Sheets, and updated calendars. Built and delivered leadership training plans.

EBT Team Lead Virtual Assistant, Insurance Admin, Broker & Client Support Team at Deployed Phil Inc. (Haven)

December 1, 2022 - December 31, 2023

Built and led a cross-functional team including virtual assistant, insurance admin, broker and client support. Implemented leadership training and scheduling calendars; provided operational support; used MS Office; performed data analysis/entry; liaised with health care providers and patients; processed health insurance claims. Executed basic graphic design in Canva and marketing tasks via Mailchimp and CapCut; managed social media; responded to client inquiries and escalations; ensured data privacy compliance (HIPAA-like) and tracked new business processes. Maintained vendor and provider relationships and monitored client feedback.

Admin Health Care Support Specialist at Deployed Phil Inc. (Haven)

January 2, 2020 - March 2, 2020

Managed data entry, template-based email communications, and client follow-ups. Processed new and updated life insurance policies; assisted clients with health insurance and medical claims processes; liaised with providers and explained benefits.

Policy / Health Care Specialist at Deployed Phil Inc. (Haven)

April 2, 2020 - July 2, 2021

Managed data entry, email communications, and follow-ups with clients and providers. Processed and updated life insurance policies; assisted clients with health insurance and medical claims processing, including benefits verification, claims submission, and appeals coordination. Liaised with health care providers, insurers, and internal departments to resolve billing/documentation issues. Guided patients through insurance requirements and ensured timely and accurate processing; maintained data privacy and tracking systems using Google Sheets and CRM.

Content Moderator at Accenture Gateway

March 1, 2018 - December 31, 2019

Reviewed and edited content for website publication, ensuring quality and accuracy. Monitored website performance metrics and analytics to identify areas for content improvement.

HR Assistant at KIA Pasig – Automotive Dealers

May 1, 2017 - January 31, 2018

Reviewed resumes, screened candidates for various positions, and assisted in hiring from screening to onboarding. Conducted internal and external HR audits and supported HR administration.