Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Web & Graphic Designer with with 10+ years of experience in customer service helping solve problems across retail and SaaS environments. Experienced managing customer inquiries, troubleshooting technical issues, and improving support processes through clear communication and proactive problem-solving. Skilled in configuring Shopify, Printify, and payment systems, building customer relationships, and documenting workflows to deliver consistent remote support. Passionate about helping customers succeed while continuously improving systems, documentation, and customer experience.…Web & Graphic Designer with with 10+ years of experience in customer service helping solve problems across retail and SaaS environments. Experienced managing customer inquiries, troubleshooting technical issues, and improving support processes through clear communication and proactive problem-solving. Skilled in configuring Shopify, Printify, and payment systems, building customer relationships, and documenting workflows to deliver consistent remote support. Passionate about helping customers succeed while continuously improving systems, documentation, and customer experience.

Lee Ann Passarelli

Web Developer, Graphic Designer, Content Creator, +7





Web & Graphic Designer with with 10+ years of experience in customer service helping solve problems across retail and SaaS environments. Experienced managing customer inquiries, troubleshooting technical issues, and improving support processes through clear communication and proactive problem-solving. Skilled in configuring Shopify, Printify, and payment systems, building customer relationships, and documenting workflows to deliver consistent remote support. Passionate about helping customers succeed while continuously improving systems, documentation, and customer experience.…Web & Graphic Designer with with 10+ years of experience in customer service helping solve problems across retail and SaaS environments. Experienced managing customer inquiries, troubleshooting technical issues, and improving support processes through clear communication and proactive problem-solving. Skilled in configuring Shopify, Printify, and payment systems, building customer relationships, and documenting workflows to deliver consistent remote support. Passionate about helping customers succeed while continuously improving systems, documentation, and customer experience.

Available to hire

Web & Graphic Designer with with 10+ years of experience in customer service helping solve problems across retail and SaaS environments. Experienced managing customer inquiries, troubleshooting technical issues, and improving support processes through clear communication and proactive problem-solving.

Skilled in configuring Shopify, Printify, and payment systems, building customer relationships, and documenting workflows to deliver consistent remote support. Passionate about helping customers succeed while continuously improving systems, documentation, and customer experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Beginner

Work Experience

Founder & Owner at Stay Toasty Apparel

January 1, 2024 - Present

Manage end-to-end customer support for an international Shopify-based e-commerce business. Resolve inquiries related to orders, shipping, payments, refunds, and products. Configure and maintain Shopify, Printify, and payment platform settings across multiple international markets. Investigate and troubleshoot customer-reported issues, identify configuration problems, and coordinate solutions with third-party platforms. Create FAQs, customer support documentation, templates, and process improvements to improve response consistency. Maintain accurate records and oversee daily operations while delivering a customer-first experience.

Freelance Web & Graphic Designer

January 1, 2020 - Present

Designed and maintained websites for clients, managing content updates, layouts, and ongoing site improvements. Managed client relationships from project discovery through delivery, including communication of timelines, gathering requirements, and professional resolution of feedback. Maintained website content, digital assets, and business data with a strong focus on accuracy and organization, using multiple SaaS platforms. Provided technical support and troubleshooting for website, content, and configuration issues.