Hi, I’m Lena Niedzielin, a hands-on team leader with 4+ years of experience building and guiding high-performing teams in fast-paced environments. I excel at recruitment, onboarding, performance tracking, and coaching to drive accountability and tangible results. I thrive on managing multiple priorities, improving team output, and upholding high-quality standards in customer-facing operations. I lead with a practical, people-focused style and aim to turn strategy into scalable, everyday processes. I’ve driven growth through optimized operations and a strong focus on service quality, while maintaining positive client relationships and a collaborative team culture.

Lena Niedzielin

Hi, I’m Lena Niedzielin, a hands-on team leader with 4+ years of experience building and guiding high-performing teams in fast-paced environments. I excel at recruitment, onboarding, performance tracking, and coaching to drive accountability and tangible results. I thrive on managing multiple priorities, improving team output, and upholding high-quality standards in customer-facing operations. I lead with a practical, people-focused style and aim to turn strategy into scalable, everyday processes. I’ve driven growth through optimized operations and a strong focus on service quality, while maintaining positive client relationships and a collaborative team culture.

Available to hire

Hi, I’m Lena Niedzielin, a hands-on team leader with 4+ years of experience building and guiding high-performing teams in fast-paced environments. I excel at recruitment, onboarding, performance tracking, and coaching to drive accountability and tangible results. I thrive on managing multiple priorities, improving team output, and upholding high-quality standards in customer-facing operations.

I lead with a practical, people-focused style and aim to turn strategy into scalable, everyday processes. I’ve driven growth through optimized operations and a strong focus on service quality, while maintaining positive client relationships and a collaborative team culture.

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Experience Level

Language

English
Fluent
Polish
Fluent
Spanish; Castilian
Advanced
German
Beginner

Work Experience

Ski Centre Manager at SkiEasy (Sk ieasy) / Skieasy
January 1, 2020 - January 1, 2025
Led a team of 30+ staff, managing daily performance, scheduling, and output. Owned recruitment, interviewing, and onboarding of new team members in a fast-paced environment. Delivered restructured onboarding and training to ensure consistency and fast ramp-up. Monitored KPIs and service quality; coached underperformers to improve results. Acted as main point of contact for team issues, maintaining accountability and workflow. Managed operations for 1,000+ customers annually, ensuring efficiency and high satisfaction. Drove business expansion, increasing revenue by 80% through improved operations and strategy.
Property Manager (Self-Employed) at Krakow
January 1, 2015 - Present
Managed short-term rental portfolio with full responsibility for client communication and bookings (B2C). Handled multiple platforms simultaneously, maintaining high occupancy and customer satisfaction. Resolved issues quickly and maintained strong client relationships. Managed financial tracking, reporting, and cost control.
Ski Instructor at Chel-Ski
January 1, 2018 - January 1, 2020
Delivered structured sessions to a wide range of clients. Supported onboarding and training of new instructors. Maintained high service standards and customer satisfaction.

Education

BA (Hons) Business with Spanish at Middlesex University, London
January 11, 2030 - May 5, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Education