Available to hire
Hello! I’m a university student currently studying Social Media Content Creation at the University of Salford. With over four years of experience in various hospitality roles, I’ve honed my skills in customer service and team leadership. I’m passionate about creating engaging content online and promoting events through social media. Outside of work, I enjoy graphic design and photography, which I believe complements my studies.
Work Experience
Front of House Supervisor at Novello Lounge
January 1, 2024 - PresentLead FOH operations during busy service periods ensuring smooth customer experience. Train new starters on service standards and floor procedures. Maintain cleanliness, organisation, and daily operational standards. Trusted with opening and closing responsibilities as a key-holder.
Supervisor at Toby Carvery
January 1, 2023 - January 1, 2024Supported management with high-volume daily operations. Resolved escalated customer issues and coordinated staff during peak periods. Managed tills and cash handling procedures with strong accuracy.
Sales Assistant at JD Sports
January 1, 2023 - January 1, 2023Delivered customer service within the footwear department. Assisted customers with product recommendations and maintained displays.
Supervisor at Jamaica Blue
January 1, 2023 - January 1, 2023Managed opening/closing procedures and delegated team responsibilities. Ran the café’s social media accounts and promoted menu launches. Conducted allergen compliance checks and staff training.
Bar Supervisor / Bartender at Albert’s Shed
January 1, 2021 - January 1, 2023Oversaw busy bar operations, including stock orders and staff coordination. Performed end-of-night cashing up with minimal variance. Upsold premium drinks and maintained fast, professional service. Progressed from Bar-Back to Supervisor through performance and reliability.
Staff Advertising at Spotify (Remote)
January 1, 2021 - January 1, 2021Worked on campaigns promoting Netflix content through Spotify advertising. Led a collaborative marketing project recognised for leadership.
Education
DipHE Social Media Content Creation at University of Salford
January 1, 2025 - January 1, 2027BTEC Media Studies at Telford College of Arts & Technology
January 1, 2019 - January 1, 2022GCSEs at The Burton Borough School
January 1, 2014 - January 1, 2018Qualifications
Industry Experience
Travel & Hospitality, Media & Entertainment
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