Customer Service Representative at TTEC – Australian Airline Loyalty Program

Represented an international airline loyalty program; achieved top performer recognition as Agent of the Month; provided on-site customer service for the loyalty program in Dumaguete City.

Casual Worker (Encoder/ Tech Support) at Print Hub Laurena

Hosted remote and on-site encoding and printing support; collaborated with design team; used Adobe Photoshop and Illustrator.

Confidential Health Records Clerk at Local Government Unit of Maria Rural Health Unit

Managed confidential patient records and health data entry for 500+ patients monthly; ensured 100% accuracy and compliance with healthcare documentation standards; maintained strict confidentiality of sensitive medical information.

Customer Service Representative at TEC Dumaguete – Australian Airline Loyalty Program

On-site customer service for airline loyalty program; mentored and trained newly hired agents as a designated Subject Matter Expert; maintained high customer satisfaction and service delivery standards; managed diverse client portfolios across automotive brokerage, custom design projects, academic tutoring for primary students, and tennis coaching; handled onboarding and performance standards; involved in contract negotiation and project management; service delivery across multiple industries.

Health Records Clerk / Administrative Assistant at Local Government Unit – Maria Rural Health Unit

Managed confidential patient records and health data entry for 500+ patients monthly; ensured 100% accuracy and compliance with health care documentation standards; maintained strict confidentiality and privacy.

Apparel Designer / Casual Worker (Encoder/Tech Support) at Print Hub Laurena

Created client-opinion-based clothing designs from concept to final product; utilized design software and provided encoder/tech support; worked on-site and remotely as needed; contributed to apparel design projects and product execution.

Independent Contractor at Self-Employed

Independent contractor providing customer service & relationship management, data management & health care documentation, Adobe Creative Suite & design software training, mentoring, and cross-industry operations.

Casual Worker (Encoder/ Tech Support) at Print Hub Laurena

Remote role supporting print hub operations with encoder and technical support; assisted with design workflow and production coordination.

Health Information Privacy & Data Entry at Local Government Unit of Maria Rural Health Unit

Maintained confidentiality of sensitive medical information in compliance with healthcare privacy standards; managed data entry and health records.

Customer Service Representative at TEC Dumaguete Australian Airline Loyalty Program

On-site customer service; recognized as top performer; mentored and trained new agents; managed diverse client portfolios.