Hi, I’m Ling Yi — a business student at RMIT University with hands-on experience across customer service, sales & marketing, and creative media. I’ve worked as a barista and cashier at KOI Thé, where I thrived in a fast-paced customer-facing environment, and as a Sales and Marketing Administrative at Abbott Medical, where I supported regional product launches, marketing communications, and event coordination. Earlier, as Lead Social Media Editor at One Food Story, I shot and edited content for major brands, with my work reaching over 120,000 views in less than 24 hours. What sets me apart is my versatility — I’m equally comfortable engaging with customers, managing logistics for professional teams, and producing creative content that connects with audiences. I bring a strong mix of creativity, cross-cultural and multilingual communication skills, and reliability, along with a genuine passion for people and storytelling.

Ling Yi

Hi, I’m Ling Yi — a business student at RMIT University with hands-on experience across customer service, sales & marketing, and creative media. I’ve worked as a barista and cashier at KOI Thé, where I thrived in a fast-paced customer-facing environment, and as a Sales and Marketing Administrative at Abbott Medical, where I supported regional product launches, marketing communications, and event coordination. Earlier, as Lead Social Media Editor at One Food Story, I shot and edited content for major brands, with my work reaching over 120,000 views in less than 24 hours. What sets me apart is my versatility — I’m equally comfortable engaging with customers, managing logistics for professional teams, and producing creative content that connects with audiences. I bring a strong mix of creativity, cross-cultural and multilingual communication skills, and reliability, along with a genuine passion for people and storytelling.

Available to hire

Hi, I’m Ling Yi — a business student at RMIT University with hands-on experience across customer service, sales & marketing, and creative media. I’ve worked as a barista and cashier at KOI Thé, where I thrived in a fast-paced customer-facing environment, and as a Sales and Marketing Administrative at Abbott Medical, where I supported regional product launches, marketing communications, and event coordination. Earlier, as Lead Social Media Editor at One Food Story, I shot and edited content for major brands, with my work reaching over 120,000 views in less than 24 hours.

What sets me apart is my versatility — I’m equally comfortable engaging with customers, managing logistics for professional teams, and producing creative content that connects with audiences. I bring a strong mix of creativity, cross-cultural and multilingual communication skills, and reliability, along with a genuine passion for people and storytelling.

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Language

English
Fluent
Japanese
Beginner
Korean
Beginner
Chinese
Advanced

Work Experience

Sunday School Teacher at Sunday School
January 1, 2024 - Present
Teach Sunday English lessons to children aged 10-12 and Mandarin lessons to children aged 6-8; prepare lessons and ensure inclusive participation
Sunday School Teacher at Sunday School
January 1, 2024 - Present
Teach Sunday school lessons in English for children aged 10 to 12 and in Mandarin Chinese for children aged 6 to 8.
Sunday School Teacher at Sunday School
January 1, 2024 - Present
Teach Sunday school lessons in English to children aged 10-12; teach Mandarin Chinese to children aged 6-8; plan and conduct sessions ensuring inclusivity and engagement.
Waiter, Cashier, Barista at KOI The
March 1, 2023 - Present
Delivered friendly customer service, performed cash handling, and maintained a clean, efficient frontline environment. Trained as a barista and adapted to a fast-paced hospitality setting, engaging customers with politeness and patience.
Waiter, Cashier, Barista at KOI The
March 1, 2023 - Present
Took orders, served customers, maintained cleanliness and coordinated duties in a fast-paced cafe environment; multilingual customers
Waiter, Cashier & Barista at KOI The
March 1, 2023 - Present
Provide high-quality customer service, take orders, handle cash transactions; adapt to kitchen duties; learn to work in a fast-paced hospitality environment; manage a diverse customer base including locals and foreigners.
Waiter, Cashier, Barista at Koi The
March 1, 2023 - Present
Customer service in a fast-paced hospitality environment; adapted to a diverse consumer base and managed basic cafe operations.
Waiter / Cashier / Barista at KOI The
March 1, 2023 - Present
Proficient customer service; adept at kitchen work; ability to manage a diverse customer base; contributed to fast-paced hospitality environment.
Sales & Marketing Administrative at Abbott Medical (Singapore) Pte Ltd
December 30, 2022 - October 3, 2025
Assisted the sales team in coordinating marketing events (booth setup, materials preparation) and logistics (travel arrangements). Managed Southeast Asia data (customer segmentation and marketing activities), produced the Southeast Asia quarterly newsletter, and coordinated local/regional product launches. Served as the main point of contact for marketing materials between country and regional offices (merchandise, catalogues, brochures). Arranged flights, hotels, TA documents, and transport as applicable.
Sales & Marketing Administrative at Abbott Medical (Singapore) Pte Ltd
December 30, 2022 - October 2, 2025
Assisted the sales team in coordinating marketing events, booth setup, preparing marketing materials, and logistics and travel arrangements; produced Southeast Asia quarterly newsletter; managed marketing programs; main point of contact for marketing communications materials
Sales & Marketing Administrative at Abbott Medical (Singapore) Pte Ltd
December 30, 2022 - October 2, 2025
Coordinated marketing events, booth setup, prepared marketing materials, organized logistics and travel arrangements; produced marketing collateral; managed Southeast Asia data; quarterly newsletter; coordinated local/regional marketing programs; main point of contact for marketing communications materials; arranged travel and TA documentation.
Sales & Marketing Admin at Abbott Medical (Singapore) Pte Ltd
December 30, 2022 - October 2, 2025
Assist the sales team in coordinating marketing events, booth setup, preparing marketing materials, logistics and travel arrangements; manage Southeast Asia data, customer segmentation, marketing activities, and procedure tracking; production of the Southeast Asia quarterly newsletter; coordinate marketing programs; main phone for marketing communications between country and regional office.
Sales & Marketing Administrative at Abbott Medical (Singapore) Pte Ltd
December 30, 2022 - October 2, 2025
Coordinated marketing events, booth setup, prepared marketing materials, and managed logistics and travel arrangements; produced marketing collateral including banners, videos, brochures, and booklets; managed Southeast Asia data and marketing activities.
Lead Social Media Editor at One Food Story Pte Ltd
July 22, 2022 - October 3, 2025
Led social media initiatives, coordinating local and regional marketing programs, and managing content across campaigns. Served as the primary contact for marketing communications materials and event promotions, including booth setups and promotional assets.
Lead Social Media Editor at One Food Story Pte Ltd
July 22, 2022 - October 2, 2025
For TV commercials, physical displays and/or social media advertisements: directed photography for Chee Seng and other brand campaigns; produced marketing materials including banners, videos, brochures and booklets; managed Southeast Asia data, customer segmentation, marketing activities, and procedure tracking; produced quarterly newsletter; coordinated marketing programs; main contact for marketing communications materials; arranged travel bookings and documentation
Lead Social Media Editor at One Food Story Pte Ltd
July 22, 2022 - October 2, 2025
Directed photography for TV commercials and product shoots; managed the art department for various campaigns; produced promotional content and oversaw social media edits/posts; videos reached 120k+ views within 24 hours.
Lead Social Media Editor at One Food Story Pte Ltd
July 22, 2022 - October 2, 2025
For TV commercials, physical displays and social media adverts: directed photography for multiple brands; managed art department for various campaigns; participated in editing ad materials; served as main point of contact for social media assets.
Lead Social Media Editor at One Food Story Pte Ltd
July 22, 2022 - October 2, 2025
Directed photography for TV commercials and social media ads; managed marketing materials for local and regional product launches; served as main contact for marketing communications; arranged travel and accommodations as needed.
Volunteer - Community Involvement Project at Ericson Travel (Project with Duong Duy School)
December 31, 2021 - October 2, 2025
Prepared teaching materials for children in Vietnam, such as PowerPoint slides about hygiene, basic English and recycling, and simple dances to help them remember key points taught
Virtual Overseas Community Involvement Project at Ericson Travel / Bo De Phuong Duy School
December 31, 2021 - October 2, 2025
Prepared teaching materials for Vietnamese children about hygiene, basic English, and recycling; taught simple dances to help them remember key points; created PowerPoint slides.
Volunteer - Teaching Materials (Vietnam) at Ericson Travel Bible School
December 31, 2021 - October 2, 2025
Prepare teaching materials on hygiene, basic English, recycling, and simple dances to help Vietnamese children remember key points.
Volunteer - Self-Initiated Service Learning Project at Project Tutelage of Hope (Singapore)
December 31, 2020 - October 2, 2025
Tuto ring of children with chronic illnesses via Club Rainbow Singapore; organized logistics as an organizing team member
Self-Initiated Service Learning Project at Club Rainbow Singapore
December 31, 2020 - October 2, 2025
Tutored children with chronic illnesses; organized logistics as an organizing team member; prepared learning materials and supported activities.
Volunteer - Self-Initiated Service Learning Project at Concern and Care Society
December 31, 2019 - October 2, 2025
Took care of the elderly and spent time with them
Volunteer at Concern and Care Society
December 31, 2019 - October 2, 2025
Volunteer work assisting elderly; provided companionship and caregiving.
Internship Programme at World Scientific Publishing Co Pte Ltd
December 11, 2019 - October 3, 2025
Designed promotional posters for books, edited a promotional video for the second edition of 'Advanced Artificial Intelligence', and wrote articles for Asia-Pacific Biotech News (APBN). Attended biotech seminars and contributed to a press release for APBN.
Intern at World Scientific Publishing Co Pte Ltd
December 11, 2019 - October 2, 2025
Designed promotional posters; created and edited a promotional video for the second edition of 'Advanced Artificial Intelligence'; wrote articles for Asia-Pacific Biotech News (APBN); attended biotech seminars and contributed to press releases
Intern at World Scientific Publishing Co Pte Ltd
December 11, 2019 - October 2, 2025
Designed promotional posters; edited a promo video for the second edition of 'Advanced Artificial Intelligence'; wrote articles for Asia-Pacific Biotech News; attended biotech seminars and contributed to press releases.
Intern at World Scientific Publishing Co Pte Ltd
December 11, 2019 - October 2, 2025
Designed promotional posters; created and edited a promotional video; wrote articles for APBN; attended biotech seminars and contributed to press releases.
Intern at World Scientific Publishing Co Pte Ltd
December 11, 2019 - October 2, 2025
Designed promotional posters; created a promotional video for the second edition of Advanced Artificial Intelligence; wrote articles for APBN; attended biotech seminars and contributed to press releases.

Education

Integrated Programme + A Levels at Nanyang Girls' High School
January 1, 2016 - November 1, 2019
GCE A Level Certificate at Hwa Chong Institution
January 1, 2020 - December 31, 2021
Bachelor of Business (International Business) at RMIT University
January 1, 2023 - October 2, 2025
Bachelor of Business (International Business) at RMIT University
January 1, 2023 - October 2, 2025
GCE A Level at Hwa Chong Institution
January 1, 2016 - November 1, 2019
Integrated Programme at Nanyang Girls' High School
January 1, 2016 - November 1, 2019
Integrated Programme at Nanyang Girls' High School
January 1, 2016 - January 1, 2019
GCE A Level at Hwa Chong Institution
January 1, 2020 - December 31, 2021
Bachelor of Business (International Business) at RMIT University
January 1, 2023 - October 2, 2025
Bachelor of Business (International Business) at RMIT University
January 1, 2023 - October 2, 2025
GCE A Level at Hwa Chong Institution
January 1, 2020 - December 31, 2021
Integrated Programme at Nanyang Girls' High School
January 1, 2016 - November 1, 2019
Bachelor of Business (International Business) at RMIT University
January 1, 2023 - October 3, 2025
GCE A Level at Hwa Chong Institution
January 1, 2020 - December 31, 2021
Integrated Programme at Nanyang Girls' High School
January 1, 2016 - November 30, 2019

Qualifications

EY FAAS - Financial Accounting Advisory Services
January 11, 2030 - October 2, 2025
Food Safety & Hygiene Certification
January 11, 2030 - October 2, 2025
Financial Accounting Advisory Services (FAAS) - EY
January 11, 2030 - October 2, 2025
EY FAAS - Financial Accounting Advisory Services (FAAS), Audit, Forensic and Integrity Services
January 11, 2030 - October 2, 2025
EY Forage - Financial Accounting Advisory Services (FAAS), Audit, Forensic and Integrity Services
January 11, 2030 - October 2, 2025
Singapore Youth Festival 2017 - Chinese Dance - Distinction
January 1, 2017 - January 1, 2017
Singapore Youth Festival 2019 - Chinese Dance - Distinction
January 1, 2019 - January 1, 2019
Singapore Youth Festival 2021 - Modern Dance - Distinction
January 1, 2021 - January 1, 2021
Chinese Language Elective Programme
January 1, 2018 - January 1, 2019
National Youth Achievement Award 2019 - Silver Award
January 1, 2019 - January 1, 2019
HCI Bilin gu al China Studies Forum 2021 (Video-Production Competition) - Participant
January 1, 2021 - January 1, 2021
Food Safety and Hygiene Certification by Skills Future Singapore
January 11, 2030 - October 2, 2025
EY Forage - Financial Accounting Advisory Services (FAAS), Audit, Forensic and Integrity Services
January 11, 2030 - October 3, 2025
Singapore Youth Festival 2017 (Chinese Dance) - Distinction
January 1, 2017 - December 31, 2017
Singapore Youth Festival 2019 (Chinese Dance) - Distinction
January 1, 2019 - December 31, 2019
Singapore Youth Festival 2021 (Modern Dance) - Distinction
January 1, 2021 - December 31, 2021
Chinese Language Elective Programme (2018-2019) - A grade
January 1, 2018 - December 31, 2019
National Youth Achievement Award 2019 - Silver Award
January 1, 2019 - December 31, 2019
Singapore Chinese Studies Forum 2021 (Video-Production Competition) - Participant
January 1, 2021 - December 31, 2021
Food Safety and Hygiene Certificate by Skills Future Singapore
January 11, 2030 - October 3, 2025
RAD Grade 8 Ballet High Merit
January 11, 2030 - October 3, 2025
RAD Grade 7 Ballet Distinction - Soft Skills
January 11, 2030 - October 3, 2025

Industry Experience

Media & Entertainment, Healthcare, Education, Professional Services, Retail, Travel & Hospitality, Software & Internet