Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a customer service and collections professional with a track record of handling inbound inquiries, debt recovery, and support operations across tech and fintech companies. I’m known for my quick ability to assess client needs, negotiate effectively, and maintain discretion when handling confidential information. I thrive working independently or as part of a team, consistently meeting KPIs and delivering quality resolutions. My experience spans support for HomeLight, Airalo, MakeSpace, and Probe Group Philippines, where I emphasized ethical debt collection, problem-solving, and clear client communication.…I am a customer service and collections professional with a track record of handling inbound inquiries, debt recovery, and support operations across tech and fintech companies. I’m known for my quick ability to assess client needs, negotiate effectively, and maintain discretion when handling confidential information. I thrive working independently or as part of a team, consistently meeting KPIs and delivering quality resolutions. My experience spans support for HomeLight, Airalo, MakeSpace, and Probe Group Philippines, where I emphasized ethical debt collection, problem-solving, and clear client communication.

Jesus Leonard Castro

QA Engineer, Content Creator, Content Designer, +2





I am a customer service and collections professional with a track record of handling inbound inquiries, debt recovery, and support operations across tech and fintech companies. I’m known for my quick ability to assess client needs, negotiate effectively, and maintain discretion when handling confidential information. I thrive working independently or as part of a team, consistently meeting KPIs and delivering quality resolutions. My experience spans support for HomeLight, Airalo, MakeSpace, and Probe Group Philippines, where I emphasized ethical debt collection, problem-solving, and clear client communication.…I am a customer service and collections professional with a track record of handling inbound inquiries, debt recovery, and support operations across tech and fintech companies. I’m known for my quick ability to assess client needs, negotiate effectively, and maintain discretion when handling confidential information. I thrive working independently or as part of a team, consistently meeting KPIs and delivering quality resolutions. My experience spans support for HomeLight, Airalo, MakeSpace, and Probe Group Philippines, where I emphasized ethical debt collection, problem-solving, and clear client communication.

Available to hire

I am a customer service and collections professional with a track record of handling inbound inquiries, debt recovery, and support operations across tech and fintech companies. I’m known for my quick ability to assess client needs, negotiate effectively, and maintain discretion when handling confidential information.

I thrive working independently or as part of a team, consistently meeting KPIs and delivering quality resolutions. My experience spans support for HomeLight, Airalo, MakeSpace, and Probe Group Philippines, where I emphasized ethical debt collection, problem-solving, and clear client communication.

Language

English

Fluent

Work Experience

Client Communication Specialist at HomeLight

June 16, 2025 - May 8, 2026

Responsible for responding to inbound inquiries, assessing client needs, overcoming objections, and scheduling meetings between clients and HomeLight’s network of agents or investors. Used Twilio, Sales App, and Slack to coordinate.

Customer Service Representative Level 2 at Airalo

August 15, 2023 - February 7, 2025

Providing daily assistance through chat and email (tickets); solving escalated technical concerns especially with mobile data connections and eSIMs; collaborated with upstream provider and engineering teams; used Zendesk and Airalo admin panel.

Customer Service Representative at Airalo

August 28, 2022 - August 15, 2023

Providing daily assistance through chat and email (tickets); solving inquiries and technical concerns; achieved KPIs using Zendesk and Airalo admin panel.

Customer Service Representative at MakeSpace

July 19, 2021 - May 11, 2022

Provided daily assistance via email, SMS, and phone; resolved logistical issues with cross-department collaboration (operations, sales, billing); used Zendesk, Chargebee, and internal tools; consistently high QA scores.

Collection Specialist at Probe Group Philippines

April 23, 2018 - June 20, 2021

Recovered customers' debt while educating them on payment advantages; performed skip tracing; used Webcollect, Citrix, and internal tools to gather information and present options; acted as Skip tracing Team’s OIC.

Customer Service Representative Level 2 at Telus International Philippines

January 12, 2016 - March 28, 2018

Responded to escalated phone calls; analyzed and initiated escalation; ensured customer satisfaction through the process.

Customer Service Representative at Telus International Philippines

August 19, 2013 - January 11, 2016

Provided daily assistance through email (Ticketing system); troubleshot trackers/devices issues; upsold and recommended based on customer needs.