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I’m Imani McGuire, a friendly and dependable client service professional with a background in hospitality, transportation, and digital outreach. I excel at helping customers, solving problems quickly, and ensuring every interaction is positive. My experience includes safely providing rides as an independent Uber driver, guiding guests in pet daycare settings, and delivering clear communication with a calm, adaptable approach. I’m comfortable in fast-paced environments and thrive when helping clients navigate reservations, outreach, and service delivery. I’m skilled at cold calling, booking reservations, and email outreach to attract and retain customers. I build lasting relationships, manage multiple tasks efficiently, and strive to deliver excellent service across diverse client needs while contributing to smooth operations and positive experiences.…I’m Imani McGuire, a friendly and dependable client service professional with a background in hospitality, transportation, and digital outreach. I excel at helping customers, solving problems quickly, and ensuring every interaction is positive. My experience includes safely providing rides as an independent Uber driver, guiding guests in pet daycare settings, and delivering clear communication with a calm, adaptable approach. I’m comfortable in fast-paced environments and thrive when helping clients navigate reservations, outreach, and service delivery. I’m skilled at cold calling, booking reservations, and email outreach to attract and retain customers. I build lasting relationships, manage multiple tasks efficiently, and strive to deliver excellent service across diverse client needs while contributing to smooth operations and positive experiences.

Imani McGuire

Audio Transcriber, Content Creator, Writer, +6

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I’m Imani McGuire, a friendly and dependable client service professional with a background in hospitality, transportation, and digital outreach. I excel at helping customers, solving problems quickly, and ensuring every interaction is positive. My experience includes safely providing rides as an independent Uber driver, guiding guests in pet daycare settings, and delivering clear communication with a calm, adaptable approach. I’m comfortable in fast-paced environments and thrive when helping clients navigate reservations, outreach, and service delivery. I’m skilled at cold calling, booking reservations, and email outreach to attract and retain customers. I build lasting relationships, manage multiple tasks efficiently, and strive to deliver excellent service across diverse client needs while contributing to smooth operations and positive experiences.…I’m Imani McGuire, a friendly and dependable client service professional with a background in hospitality, transportation, and digital outreach. I excel at helping customers, solving problems quickly, and ensuring every interaction is positive. My experience includes safely providing rides as an independent Uber driver, guiding guests in pet daycare settings, and delivering clear communication with a calm, adaptable approach. I’m comfortable in fast-paced environments and thrive when helping clients navigate reservations, outreach, and service delivery. I’m skilled at cold calling, booking reservations, and email outreach to attract and retain customers. I build lasting relationships, manage multiple tasks efficiently, and strive to deliver excellent service across diverse client needs while contributing to smooth operations and positive experiences.

Available to hire

I’m Imani McGuire, a friendly and dependable client service professional with a background in hospitality, transportation, and digital outreach. I excel at helping customers, solving problems quickly, and ensuring every interaction is positive. My experience includes safely providing rides as an independent Uber driver, guiding guests in pet daycare settings, and delivering clear communication with a calm, adaptable approach. I’m comfortable in fast-paced environments and thrive when helping clients navigate reservations, outreach, and service delivery.

I’m skilled at cold calling, booking reservations, and email outreach to attract and retain customers. I build lasting relationships, manage multiple tasks efficiently, and strive to deliver excellent service across diverse client needs while contributing to smooth operations and positive experiences.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Independent Driver at Uber

January 1, 2023 - November 4, 2025

Safely provided over 2,000 rides to passengers, maintaining a 4.9-star rating through clear communication, friendly service, and real-time problem-solving. Assisted riders with navigation, handled complaints calmly, and ensured a positive travel experience for diverse clients. Managed time efficiently to complete multiple trips daily while upholding safety standards and resolving app-related issues independently to ensure smooth transactions.

Receptionist at WAG -A-LOT

December 31, 2023 - December 31, 2023

Greeted and assisted customers; checked in and checked out pets for daycare and boarding, recording detailed care instructions. Provided high-quality service to pet owners, answering questions, resolving concerns, and ensuring a positive experience. Conducted cold calls to prospective customers, local veterinarians, and pet-related businesses to promote daycare and boarding services. Created and sent targeted email marketing campaigns to drive new business and maintain customer engagement. Built and maintained customer relationships to encourage repeat visits and referrals. Supported daily operations, including scheduling, payment processing, and handling multi-line phone inquiries.

Sandwich Artist / Cashier at Subway - Kutztown, PA

December 31, 2021 - December 31, 2021

Prepared made-to-order sandwiches and salads while maintaining strict food safety and sanitation standards. Provided exceptional customer service, assisting guests with menu selections, handling special requests, and resolving issues promptly. Operated the cash register, processed cash and card payments, and balanced the till accurately at the end of shifts. Restocked products, maintained inventory levels, and kept the front and prep areas clean and organized. Supported a positive guest experience by working efficiently during peak hours and ensuring quick service.

Front Desk Representative at Holiday Inn – Johnstown, PA

December 31, 2021 - December 31, 2021

Greeted and assisted guests with check-in/check-out, room inquiries, and special requests to ensure a seamless stay. Booked reservations directly and through third-party travel platforms, ensuring guests received the best available rates and packages. Managed multi-line phone system, processed payments, and provided concierge-level support to enhance guest experience. Conducted cold calls to prospective guests and corporate accounts to promote hotel services and drive new bookings. Addressed customer concerns quickly and professionally, maintaining positive guest satisfaction ratings.

Receptionist at WAG-A-LOT

January 1, 2023 - January 1, 2023

Greeted and assisted customers; checked in and checked out pets for daycare and boarding while recording detailed care instructions. Provided high-quality service to pet owners, answered questions, resolved concerns, and ensured a positive experience. Conducted cold calls to prospective customers, local veterinarians, and pet-related businesses to promote daycare and boarding services. Created and sent targeted email marketing campaigns to drive new business and maintain customer engagement. Built and maintained customer relationships to encourage repeat visits and referrals. Supported daily operations, including scheduling, payment processing, and handling multi-line phone inquiries.

Sandwich Artist / Cashier at Subway

January 1, 2021 - January 1, 2021

Prepared made-to-order sandwiches and salads while maintaining strict food safety and sanitation standards. Provided exceptional customer service, assisted guests with menu selections, accommodated special requests, and resolved issues promptly. Operated the cash register, processed cash and card payments, and balanced the till at shift end. Restocked products, maintained inventory, and kept front and prep areas clean and organized. Supported a positive guest experience by delivering efficient service during peak hours.

Front Desk Representative at Holiday Inn

January 1, 2021 - January 1, 2021

Greeted and assisted guests with check-in/check-out, room inquiries, and special requests to ensure a seamless stay. Booked reservations directly and through third-party travel platforms, securing the best available rates and packages. Managed multi-line phone system, processed payments, and provided concierge-level support to enhance guest experience. Conducted cold calls to prospective guests and corporate accounts to promote hotel services and drive new bookings; addressed customer concerns quickly and professionally to maintain high satisfaction.