Hi there! I'm Lorenza Taormina, a multilingual customer service professional with 5+ years of experience in hospitality, sales, and creative industries. I pride myself on clear communication, adaptability, and maintaining a calm, professional presence in fast-paced environments. I'm eager to bring creativity, empathy, and attention to detail to a dynamic new role, leveraging my experience with content creation, branding, and customer service to help brands connect with audiences.

Lorenza Taormina

Hi there! I'm Lorenza Taormina, a multilingual customer service professional with 5+ years of experience in hospitality, sales, and creative industries. I pride myself on clear communication, adaptability, and maintaining a calm, professional presence in fast-paced environments. I'm eager to bring creativity, empathy, and attention to detail to a dynamic new role, leveraging my experience with content creation, branding, and customer service to help brands connect with audiences.

Available to hire

Hi there! I’m Lorenza Taormina, a multilingual customer service professional with 5+ years of experience in hospitality, sales, and creative industries. I pride myself on clear communication, adaptability, and maintaining a calm, professional presence in fast-paced environments.

I’m eager to bring creativity, empathy, and attention to detail to a dynamic new role, leveraging my experience with content creation, branding, and customer service to help brands connect with audiences.

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Experience Level

Intermediate
Intermediate

Language

English
Fluent
Spanish; Castilian
Fluent
Italian
Fluent

Work Experience

Beauty Content Creator at Watch Me Pan
December 28, 2020 - Present
Built a beauty-focused Instagram platform with 4,500+ followers featuring makeup tutorials, content planning, and product reviews. Partnered with brands to create engaging, on-brand sponsored content.
Small Business Owner & Creator at Watch MePan
April 1, 2025 - Present
Design, produce, and sell handmade clay charms through social media and online platforms. Manage all aspects of a small business, including packing, branding, and customer service.
Server at Gemma (NoHo)
March 1, 2024 - October 24, 2025
Delivered exceptional dining experiences in a high-volume upscale restaurant under pressure.
Server at Davey’s
December 1, 2020 - October 24, 2025
Took full responsibility during solo shifts: setup, service, and closing. Provided friendly, prompt, and knowledgeable customer service.
Server at Eddie's Sweet Shop
July 1, 2018 - October 24, 2025
Maintained cleanliness, efficiency, and attentiveness while preparing and serving menu items.
Small Business Owner & Creator at Watch Me Pan, Astoria
April 1, 2025 - Present
Designed, produced, and sold handmade clay charms via social media and online platforms. Managed all aspects of a small business, including packaging, branding, and customer service.
Server at Gemma, NoHo
February 1, 2022 - March 1, 2024
Delivered exceptional dining experiences in a high-volume setting with a courteous and knowledgeable approach; managed seating and guest flows.
Server at Davey's
March 31, 2019 - November 30, 2020
Took full responsibility during solo shifts: setup, service, and closing. Provided friendly, prompt, and knowledgeable customer service.

Education

Bachelor of Arts in Sociology at Hunter College, Manhattan
January 11, 2030 - June 1, 2022
High School Diploma at Christ the King High School, Middle Village
January 11, 2030 - June 1, 2017
Bachelor of Arts in Sociology at Hunter College, Manhattan
January 11, 2030 - June 1, 2022
Diploma at Christ the King High School, Middle Village
January 11, 2030 - June 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Travel & Hospitality, Retail, Professional Services, Consumer Goods, Education