I am Lyka De Los Santos-Petil, an IT graduate with hands-on experience in graphic design, data entry, and customer service. I have built a diverse career creating visual assets, layouts, and supporting operations across several local companies in Ormoc and Cebu. I enjoy learning new tools and delivering practical, polished work. I love solving problems, collaborating with teams, and delivering quality work. I bring proficiency in MS Office, Adobe Photoshop and Illustrator, video editing, and document management, and I’m eager to contribute to a dynamic organization.…

LYKA DE LOS SANTOS -PETIL

I am Lyka De Los Santos-Petil, an IT graduate with hands-on experience in graphic design, data entry, and customer service. I have built a diverse career creating visual assets, layouts, and supporting operations across several local companies in Ormoc and Cebu. I enjoy learning new tools and delivering practical, polished work. I love solving problems, collaborating with teams, and delivering quality work. I bring proficiency in MS Office, Adobe Photoshop and Illustrator, video editing, and document management, and I’m eager to contribute to a dynamic organization.…

Available to hire

I am Lyka De Los Santos-Petil, an IT graduate with hands-on experience in graphic design, data entry, and customer service. I have built a diverse career creating visual assets, layouts, and supporting operations across several local companies in Ormoc and Cebu. I enjoy learning new tools and delivering practical, polished work.

I love solving problems, collaborating with teams, and delivering quality work. I bring proficiency in MS Office, Adobe Photoshop and Illustrator, video editing, and document management, and I’m eager to contribute to a dynamic organization.

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Skills

Experience Level

Language

English
Fluent

Work Experience

Customer Service Representative at Virtual Staffing Solutions
May 1, 2024 - Present
Customer service representative at Carlosta site near Robinsons Mall, Ormoc City. Responsible for handling customer inquiries and support.
Customer Service Representative at Social Group Samar Loop
August 1, 2023 - April 1, 2024
Customer service representative for support services.
Associate Customer Service at Tech Mahindra
June 10, 2020 - July 1, 2023
Customer service associate at Filinvest IT Park, Lahug Cebu City.
IT- Graphic Artist at Cebu International Academy
February 1, 2018 - March 1, 2020
Graphic design and IT graphics development.
Graphic Artist at NJ Printers
February 1, 2017 - August 1, 2017
Graphic design and printing artwork.
Graphic Artist at Sacay-Bernt Financing
August 1, 2016 - October 1, 2016
Graphic design for financing office.
Graphic Artist/ Secretary at JF Re-Ink & Imaging Solution
April 1, 2015 - July 1, 2016
Graphic design and secretarial duties.
Graphic Artist/Secretary at Pacific Printing Advertising
August 1, 2013 - February 1, 2014
Graphic design and secretarial duties.
Graphic Artist at MeloGraphix Advertising
March 1, 2013 - August 1, 2013
Graphic design work.
Office Clerk at Philippine Coconut Authority (PCA)
December 1, 2012 - January 1, 2013
Administrative clerical tasks.
Receptionist/Waitress at Moon Café
August 1, 2012 - September 1, 2012
Front desk and customer service.
Data Encoder (Part-time) at Ormoc Farmers Hospital (OSPA)
October 1, 2011 - Present
Data entry tasks.
Liaisons Clerk (OJT) at LEYECO V Electric Cooperative
June 1, 2011 - October 1, 2011
Liaison clerk during OJT period.
Data Encoder at City Agriculture Service Office (CASO)
April 1, 2010 - May 1, 2010
Data encoding tasks.
Customer Service Representative - Support at Social Group Samar Loop
August 1, 2023 - April 30, 2024
Customer service and support role; client communication and issue resolution.
Associate Customer Service at Techmahindra
June 10, 2020 - July 31, 2023
Customer service associate providing support to clients; developing product knowledge and troubleshooting.
Graphic Artist at Sacay -Bernt Financing
August 1, 2016 - October 31, 2016
Graphic design and branding materials for marketing collateral.
Graphic Artist at JF Re -Ink & Imaging Solution
April 1, 2015 - July 31, 2016
Design work and document preparation; coordinated with clients to fulfill requests.
Graphic Artist at Pacific Printing Advertising
August 1, 2013 - February 28, 2014
Graphic designs for promotional materials and advertising campaigns.
Receptionist / Waitress at Moon Café
August 1, 2012 - September 30, 2012
Customer service and front-desk support, handling orders and inquiries.
Data Encoder (Part time) at Ormoc Farmers Hospital (OSPA)
October 1, 2011 - Present
Data encoding and record maintenance; part-time position.
Laisons Clerk (OJT) at LEYECO V Electric Cooperative
June 1, 2011 - October 31, 2011
On-the-job training in clerical duties and customer records.

Education

Bachelor of Science Information Technology (BSIT) at AMA Computer Learning College of Ormoc City
January 1, 2008 - January 1, 2012
High School Diploma at Sacred Heart College INC.
January 1, 2004 - January 1, 2008
Elementary Education at Saint Anthony Sped Center, INC.
January 1, 1998 - January 1, 2004
Bachelor of Science Information Technology (BSIT) at AMA Computer Learning College of Ormoc City
January 1, 2008 - January 1, 2012

Qualifications

Adobe Photoshop Training CS3/CS5/CS6/CC
July 5, 2010 - October 11, 2010
Adobe Photoshop Training CS3/CS5/CS6/CC
January 11, 2030 - May 20, 2026

Industry Experience

Software & Internet, Education, Media & Entertainment, Professional Services, Retail, Other

Skills

Experience Level

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