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I am a multilingual professional with experience supporting B2B-focused teams through content moderation, customer engagement, and digital communication in KPI-driven environments. I have worked extensively with professional audiences, ensuring clarity, compliance, and consistency when communicating complex information. With fluency in Portuguese and English, a strong understanding of business principles, and experience analysing performance metrics, I am well placed to support the development and execution of effective social media strategies for technical and industrial B2B markets. I am highly organised, detail-oriented, and comfortable collaborating remotely to align content with commercial objectives.…I am a multilingual professional with experience supporting B2B-focused teams through content moderation, customer engagement, and digital communication in KPI-driven environments. I have worked extensively with professional audiences, ensuring clarity, compliance, and consistency when communicating complex information. With fluency in Portuguese and English, a strong understanding of business principles, and experience analysing performance metrics, I am well placed to support the development and execution of effective social media strategies for technical and industrial B2B markets. I am highly organised, detail-oriented, and comfortable collaborating remotely to align content with commercial objectives.

Matheus H. Menezes

Content Creator, Copywriter, Content Producer, +2

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I am a multilingual professional with experience supporting B2B-focused teams through content moderation, customer engagement, and digital communication in KPI-driven environments. I have worked extensively with professional audiences, ensuring clarity, compliance, and consistency when communicating complex information. With fluency in Portuguese and English, a strong understanding of business principles, and experience analysing performance metrics, I am well placed to support the development and execution of effective social media strategies for technical and industrial B2B markets. I am highly organised, detail-oriented, and comfortable collaborating remotely to align content with commercial objectives.…I am a multilingual professional with experience supporting B2B-focused teams through content moderation, customer engagement, and digital communication in KPI-driven environments. I have worked extensively with professional audiences, ensuring clarity, compliance, and consistency when communicating complex information. With fluency in Portuguese and English, a strong understanding of business principles, and experience analysing performance metrics, I am well placed to support the development and execution of effective social media strategies for technical and industrial B2B markets. I am highly organised, detail-oriented, and comfortable collaborating remotely to align content with commercial objectives.

Available to hire

I am a multilingual professional with experience supporting B2B-focused teams through content moderation, customer engagement, and digital communication in KPI-driven environments. I have worked extensively with professional audiences, ensuring clarity, compliance, and consistency when communicating complex information. With fluency in Portuguese and English, a strong understanding of business principles, and experience analysing performance metrics, I am well placed to support the development and execution of effective social media strategies for technical and industrial B2B markets. I am highly organised, detail-oriented, and comfortable collaborating remotely to align content with commercial objectives.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Fluent

Spanish; Castilian

Advanced

German

Beginner

Work Experience

Service Colleague (Night Shift) at Sainsbury's – York, England

October 1, 2024 - November 1, 2025

Restocked shelves, ensuring accurate product rotation, pricing, and presentation before store opening. Conducted inventory checks, reporting discrepancies to maintain stock accuracy. Worked independently and as part of a small overnight team to meet replenishment deadlines.

Service Colleague – Night Shift at ASDA – York, England

November 1, 2022 - September 1, 2024

Maintained product availability through shelf replenishment and stock rotation. Assisted customers and resolved enquiries in line with customer service standards. Supported team operations and trained new colleagues on procedures and best practices.

Cleaner at Smart Cleaning – York, England

May 1, 2022 - October 1, 2022

Performed comprehensive cleaning duties across various commercial sites, maintaining high standards of hygiene and safety. Managed cleaning supplies and equipment, maintaining inventory levels and reporting shortages.

Food Runner at The Cut & Craft – York, England

April 1, 2019 - November 1, 2019

Coordinated the delivery of food orders, ensuring timely and accurate service. Supported kitchen and front-of-house teams to maintain efficient operations.

Content Moderator at Teleperformance – Lisbon, Portugal

July 1, 2018 - March 1, 2019

Reviewed and evaluated high volumes of online business content to ensure compliance with platform policies and advertising guidelines. Worked to strict KPIs related to accuracy, turnaround time, and quality while maintaining consistent decision-making standards. Assessed text, image, and video submissions in English and Portuguese, identifying and escalating policy violations appropriately. Communicated policy updates and procedural changes to team members, contributing to continuous improvement and compliance consistency.

Customer Service Representative at Teleperformance – Lisbon, Portugal

February 1, 2016 - July 1, 2018

Delivered multilingual customer support (English, Portuguese, and Spanish) for an international e-commerce client in a high-volume, KPI-driven environment. Consistently met or exceeded performance targets, including productivity, quality assurance, and customer satisfaction metrics. Managed customer accounts and resolved enquiries related to orders, deliveries, promotions, refunds, and billing with accuracy and efficiency. Demonstrated strong first-contact resolution skills, reducing repeat contacts and improving customer experience. Adhered to service level agreements (SLAs), internal procedures, and data protection standards. Supported the onboarding and mentoring of new agents, sharing best practices to improve team performance and consistency.