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I am a Customer Success Manager with 4+ years of experience supporting SaaS clients through onboarding, adoption, and renewals. I excel at customer lifecycle management, account health monitoring, and cross-functional collaboration to drive time-to-value and long-term retention. I thrive in collaborative environments, aligning AI-powered platform capabilities with client goals and operational workflows, and I enjoy translating customer feedback into actionable product and process improvements.…I am a Customer Success Manager with 4+ years of experience supporting SaaS clients through onboarding, adoption, and renewals. I excel at customer lifecycle management, account health monitoring, and cross-functional collaboration to drive time-to-value and long-term retention. I thrive in collaborative environments, aligning AI-powered platform capabilities with client goals and operational workflows, and I enjoy translating customer feedback into actionable product and process improvements.

Mikayla Bower

Production Manager, Content Producer, Content Designer, +1

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I am a Customer Success Manager with 4+ years of experience supporting SaaS clients through onboarding, adoption, and renewals. I excel at customer lifecycle management, account health monitoring, and cross-functional collaboration to drive time-to-value and long-term retention. I thrive in collaborative environments, aligning AI-powered platform capabilities with client goals and operational workflows, and I enjoy translating customer feedback into actionable product and process improvements.…I am a Customer Success Manager with 4+ years of experience supporting SaaS clients through onboarding, adoption, and renewals. I excel at customer lifecycle management, account health monitoring, and cross-functional collaboration to drive time-to-value and long-term retention. I thrive in collaborative environments, aligning AI-powered platform capabilities with client goals and operational workflows, and I enjoy translating customer feedback into actionable product and process improvements.

Available to hire

I am a Customer Success Manager with 4+ years of experience supporting SaaS clients through onboarding, adoption, and renewals. I excel at customer lifecycle management, account health monitoring, and cross-functional collaboration to drive time-to-value and long-term retention.

I thrive in collaborative environments, aligning AI-powered platform capabilities with client goals and operational workflows, and I enjoy translating customer feedback into actionable product and process improvements.

Skills

CRM

Salesforce

Experience Level

CRM

Expert

Salesforce

Expert

Language

English

Fluent

Work Experience

Customer Success Manager at CULTUREFY INC.

February 1, 2025 - Present

Lead onboarding and ongoing customer success activities for the SaaS platform; collaborate with sales, product, and delivery teams to address adoption gaps, support renewals, and identify expansion opportunities; act as the Voice of the Customer and translate insights into actionable recommendations for product and process improvements.

Program Manager at AFFORDABLE MEDICAL RESOURCES

January 1, 2020 - July 1, 2022

Led program management initiatives, coordinating care-related programs and ensuring alignment with organizational goals and patient outcomes.

Program Lead / Calling Agent at THE ECHELON GROUP

May 1, 2019 - January 1, 2020

Led onboarding and implementation for new SaaS clients, guiding organizations through platform setup, configuration, and early adoption to accelerate time-to-value. Managed ongoing client relationships, monitoring usage and feedback to proactively identify risk, support renewals, and inform success planning. Acted as the Voice of the Customer, translating client insights into actionable recommendations to inform product and process improvements. Promoted into a Program Lead role based on performance, supporting day-to-day execution, agent mentoring, and quality assurance.