I am passionate about training and promotion of new products, providing personalized service, and managing teams effectively. I excel in supervising, managing, and training employees, with a strong focus on services, loyalty, credit cards, and insurance. I take pride in combining my expertise with hands-on skills to ensure excellent customer and employee experiences. My background in marketing and advertising, along with technical knowledge in hybrid and electrical vehicles, allows me to bring a versatile and comprehensive approach to my work. I am continuously improving my skills in Adobe programs, Sony Vegas, OBS, and CATIA 3D modeling to stay up-to-date with industry standards. I enjoy engaging in creative projects and am dedicated to delivering quality results in any role I undertake.

Madalena Henriques

I am passionate about training and promotion of new products, providing personalized service, and managing teams effectively. I excel in supervising, managing, and training employees, with a strong focus on services, loyalty, credit cards, and insurance. I take pride in combining my expertise with hands-on skills to ensure excellent customer and employee experiences. My background in marketing and advertising, along with technical knowledge in hybrid and electrical vehicles, allows me to bring a versatile and comprehensive approach to my work. I am continuously improving my skills in Adobe programs, Sony Vegas, OBS, and CATIA 3D modeling to stay up-to-date with industry standards. I enjoy engaging in creative projects and am dedicated to delivering quality results in any role I undertake.

Available to hire

I am passionate about training and promotion of new products, providing personalized service, and managing teams effectively. I excel in supervising, managing, and training employees, with a strong focus on services, loyalty, credit cards, and insurance. I take pride in combining my expertise with hands-on skills to ensure excellent customer and employee experiences.

My background in marketing and advertising, along with technical knowledge in hybrid and electrical vehicles, allows me to bring a versatile and comprehensive approach to my work. I am continuously improving my skills in Adobe programs, Sony Vegas, OBS, and CATIA 3D modeling to stay up-to-date with industry standards. I enjoy engaging in creative projects and am dedicated to delivering quality results in any role I undertake.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

Portuguese
Fluent
English
Intermediate

Work Experience

Product Sales and Customer Service at FNAC
July 1, 2021 - Present
Responsible for training and promotion of new products, delivering personalized service, supervising, managing and training employees. Involved in training in services, loyalty and credit cards, insurance, and risk management, providing personalized client service.
Product Sales and Customer Service at FNAC
July 1, 2021 - Present
Responsible for training and promotion of new products, offering personalized service to customers, supervising and managing employees, and training in services related to loyalty, credit cards, and insurance. Also involved in risk management and ensuring quality personalized service.

Education

Marketing and Advertising at IADE
January 1, 2022 - January 1, 2025
Hybrid and Electrical Vehicles at IP Leiria
January 1, 2018 - January 1, 2020
Bachelor Degree at Technical Course
January 1, 2018 - January 1, 2020
Marketing and Advertising at IADE
January 1, 2022 - January 1, 2025

Qualifications

Insurance Mediation - credit-related insurance, equipment insurance
January 11, 2030 - August 8, 2025
Credit Acquisition and Sales
January 11, 2030 - August 8, 2025
Employee Management Training
January 11, 2030 - August 8, 2025
Insurance Mediation - Credit-Related Insurance, Equipment Insurance
January 11, 2030 - August 8, 2025
Credit Acquisition and Sales
January 11, 2030 - August 8, 2025
Employee Management Training
January 11, 2030 - August 8, 2025

Industry Experience

Retail, Financial Services, Education, Consumer Goods