Hello! I am MADLENA METODIEVA, a dedicated professional with a strong background in team management and customer service. I thrive in dynamic environments and am passionate about driving sales and enhancing customer experiences. With experience in various roles from telemarketing to team leadership, I enjoy building strong relationships and finding innovative solutions to challenges. I'm excited to connect with others and explore opportunities in marketing and customer engagement.…

MADLENA METODIEVA

Hello! I am MADLENA METODIEVA, a dedicated professional with a strong background in team management and customer service. I thrive in dynamic environments and am passionate about driving sales and enhancing customer experiences. With experience in various roles from telemarketing to team leadership, I enjoy building strong relationships and finding innovative solutions to challenges. I'm excited to connect with others and explore opportunities in marketing and customer engagement.…

Available to hire

Hello! I am MADLENA METODIEVA, a dedicated professional with a strong background in team management and customer service. I thrive in dynamic environments and am passionate about driving sales and enhancing customer experiences.

With experience in various roles from telemarketing to team leadership, I enjoy building strong relationships and finding innovative solutions to challenges. I’m excited to connect with others and explore opportunities in marketing and customer engagement.

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Language

English
Intermediate
Bulgarian
Fluent

Work Experience

Team Leader at Martithink Marketing Agency
November 1, 2024 - November 1, 2024
Managed B2B and B2C sales, identified leads, and closed deals. Conducted telemarketing and engaged actively with customers to generate new business opportunities while managing a team of 8 people.
Team Leader at Virtue Ecom Group Limited
March 1, 2024 - March 1, 2024
Led a team to coordinate activities, resolved client-related issues, and participated in sales processes ensuring high-quality customer service.
Telephone customer consultant at CONFILOGI Group Sp. z o. o.
April 1, 2023 - April 1, 2023
Assisted customers through phone calls, resolved inquiries, and maintained a professional demeanor to build long-term customer relationships.
Telemarketing operator at primocontatto.eu
April 1, 2023 - April 1, 2023
Conducted phone conversations to promote and sell telecommunications services, answered customer queries, and managed order processing.
Credit consultant at City Cash
December 1, 2021 - December 1, 2021
Advised clients on credit opportunities and tailored financial solutions while assisting in the loan application process.
Chef cold kitchen at Alpha Lsg
April 1, 2020 - April 1, 2020
Prepared and arranged cold dishes and desserts according to company standards for airlines, ensuring high-quality meals.
Salesperson - consultant / Cashier at Мандарин
December 1, 2019 - December 1, 2019
Welcomed and served customers, processed payments, and assisted in maintaining the order in the store.
Seller - consultant at Pastry house 'Аби'
October 1, 2019 - October 1, 2019
Provided information about confectionery products and maintained cleanliness and order in the work area.
Shift supervisor at Subway
May 1, 2019 - May 1, 2019
Organized and managed daily operations during shifts, ensuring high standards of service and quality were upheld.
Barista at Costa Coffee
May 1, 2017 - May 1, 2017
Prepared high-quality coffee drinks and ensured an excellent customer service experience.

Education

Secondary specialized education at SGHST, Sofia
September 1, 2015 - June 1, 2018
Elementary school at Stefan Stefanov Elementary School
September 1, 2007 - June 1, 2014

Qualifications

Certificate of completed English language course
October 1, 2020 - November 1, 2025

Industry Experience

Professional Services, Retail, Telecommunications

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