Hi, I’m Michael Greenwell, a results-driven QA engineer and integration specialist with over a decade of experience in customer support, software quality assurance, and system integration. I’ve collaborated with cross-functional teams to design tests, triage issues, and refine software to meet business goals. I’m passionate about expanding my knowledge of the software quality engineering lifecycle and delivering reliable, scalable solutions in an agile environment.…

Michael Greenwell

Hi, I’m Michael Greenwell, a results-driven QA engineer and integration specialist with over a decade of experience in customer support, software quality assurance, and system integration. I’ve collaborated with cross-functional teams to design tests, triage issues, and refine software to meet business goals. I’m passionate about expanding my knowledge of the software quality engineering lifecycle and delivering reliable, scalable solutions in an agile environment.…

Available to hire

Hi, I’m Michael Greenwell, a results-driven QA engineer and integration specialist with over a decade of experience in customer support, software quality assurance, and system integration.

I’ve collaborated with cross-functional teams to design tests, triage issues, and refine software to meet business goals. I’m passionate about expanding my knowledge of the software quality engineering lifecycle and delivering reliable, scalable solutions in an agile environment.

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Work Experience

Software QA Engineer 2 at Beeline/IQNavigator
January 1, 2019 - January 1, 2025
Conducted thorough testing of software products to ensure quality and functionality met business standards. Developed and executed test cases and plans for complex software web applications. Coordinated with development teams to identify, log, and resolve software issues.
Integration Solution Analyst at Beeline/IQNavigator
May 1, 2018 - December 1, 2018
Analyzed and integrated various software solutions such as SSO, User Integration, Charge Codes to enhance system interoperability. Provided technical support solutions to resolve integration issues, improving system performance.
Software Support Engineer 3 at Beeline/IQNavigator
June 1, 2016 - May 1, 2018
Offered advanced support for software, troubleshooting complex issues to maintain user satisfaction. Worked closely with multiple development teams to refine software based on customer feedback.
Product Support Specialist 1 & 2 at Beeline/IQNavigator
September 1, 2010 - June 1, 2016
Provided detailed technical support for products, including training and documentation improvements. Collaborated with product teams to enhance product features based on user interactions. Managed and resolved escalated phone and support tickets, ensuring quick resolution and customer satisfaction. Analyzed support trends to preemptively address potential issues.

Education

Bachelor of Science (B.S.), Computer Software Engineering at Westwood College of Technology
January 11, 2030 - December 9, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet