Hi, I’m Mahdi Ali Makke, an Information Technology professional with over six years of hands-on experience in technical support, software development, and help desk operations. I enjoy solving problems, simplifying complex tech for users, and bridging the gap between performance and customer satisfaction. I reside in Cyprus, Lebanon, and Thailand and hold citizenship in Lebanon and Thailand. I hold a BSc in Information Technology and am pursuing an MTech in IT. I bring hands-on experience in troubleshooting, system administration, and remote support, along with Python and Django web development. I enjoy collaborating with teams, mentoring colleagues, and delivering practical, user-centered digital solutions. My GitHub portfolio showcases projects I’ve built to improve efficiency and user experience.

Mahdi Ali Makke

Hi, I’m Mahdi Ali Makke, an Information Technology professional with over six years of hands-on experience in technical support, software development, and help desk operations. I enjoy solving problems, simplifying complex tech for users, and bridging the gap between performance and customer satisfaction. I reside in Cyprus, Lebanon, and Thailand and hold citizenship in Lebanon and Thailand. I hold a BSc in Information Technology and am pursuing an MTech in IT. I bring hands-on experience in troubleshooting, system administration, and remote support, along with Python and Django web development. I enjoy collaborating with teams, mentoring colleagues, and delivering practical, user-centered digital solutions. My GitHub portfolio showcases projects I’ve built to improve efficiency and user experience.

Available to hire

Hi, I’m Mahdi Ali Makke, an Information Technology professional with over six years of hands-on experience in technical support, software development, and help desk operations. I enjoy solving problems, simplifying complex tech for users, and bridging the gap between performance and customer satisfaction. I reside in Cyprus, Lebanon, and Thailand and hold citizenship in Lebanon and Thailand.

I hold a BSc in Information Technology and am pursuing an MTech in IT. I bring hands-on experience in troubleshooting, system administration, and remote support, along with Python and Django web development. I enjoy collaborating with teams, mentoring colleagues, and delivering practical, user-centered digital solutions. My GitHub portfolio showcases projects I’ve built to improve efficiency and user experience.

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Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent
Arabic
Fluent
German
Beginner
Russian
Beginner
Turkish
Beginner

Work Experience

Manager / Help Desk Support Specialist at GenX Cyber Cafe
December 1, 2022 - Present
Provided technical support for organizational software; installed and configured computer networks; installed, configured, and regularly updated antivirus software on computers; managed and supervised the work of system administrators; performed computer repair.
Frontend -Developer / Data Analyst (Intern) at Crowe UAE - Pioneering and Excellence Sector
October 1, 2024 - May 1, 2025
Developed RFP proposals; developed frontend websites; generated analytical data and summaries for the company.
Customer Service Representative and Barista at Blue Lagoon Café
May 1, 2018 - September 1, 2023
Answered customers/clients calls and messages; coordinated with delivery company for product deliveries; advised customers on drinks based on preferences; created new blends and mixtures.
Game Developer at Wolf and Others
November 1, 2022 - May 1, 2023
Programmed the main mechanics of games using Unreal Engine 4 & 5; planned creative ideas for level design; coordinated with team members to organize work.
Assistant Head of Web Development at Amjad Institutes and College
June 1, 2022 - September 1, 2022
Team and progress management of website; developed and implemented new ideas with colleagues; QA testing prior to deployment; maintained documentation.

Education

Bachelor of Science in Information Technology at Eastern Mediterranean University
January 1, 2023 - January 1, 2025
Master of Technology in Information Technology at Eastern Mediterranean University
January 1, 2025 - January 1, 2027

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Gaming, Media & Entertainment, Education, Professional Services