Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Work Experience
Accounts Receivable Coordinator at 360 Auto Approve (USA account)
January 1, 2023 - PresentManaged accounts receivable activities including billing, payment tracking, CRM updates, and client communications for US-based clients. Provided remote support for US-based client handling, ensured accuracy of financial data, and supported daily operations across real estate and service-based accounts.
Business Development Representative at TEC - Verizon FiOS (USA account)
January 1, 2023 - January 1, 2025Prospected and engaged US-based clients, built a sales pipeline, coordinated with tenants/owners and internal teams, and maintained balances and payment statuses in CRM. Prepared AR reports and supported financial data accuracy.
Customer Service & Support Representative II at TEC - Verizon FiOS (USA account)
January 1, 2025 - PresentHandled high-volume customer interactions via calls and emails, addressed billing, technical, and service concerns, and ensured high customer satisfaction through effective communication and problem-solving.
Business Development Representative at TTEC – Verizon FiOS (USA account)
January 1, 2023 - January 1, 2025Supported US-based Verizon FiOS customers with service inquiries, billing questions, and product information; performed outbound/inbound calls; assisted with onboarding and issue resolution; contributed to high customer satisfaction.
Education
Bachelor of Science in Civil Engineering (Undergraduate) at Cebu Technological University – Tuburan Campus
January 1, 2020 - January 1, 2023High School at Bauan National High School
January 1, 2013 - January 1, 2020Elementary Education at Abucayan Elementary School
January 1, 2006 - January 1, 2013Bachelor of Science in Civil Engineering (Undergraduate) at Cebu Technological University – Tuburan Campus
January 1, 2020 - January 1, 2023Junior & Senior High School at Buanoy National High School
January 1, 2013 - January 1, 2020Elementary School at Abucayan Elementary School
January 1, 2006 - January 1, 2013Qualifications
Highest Approval Percentage – Contact Point 360
January 11, 2030 - May 21, 2026QA Awardee – Contact Point 360
January 11, 2030 - May 21, 2026Industry Experience
Telecommunications, Professional Services, Real Estate & Construction, Retail, Education, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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